How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews

http://www.axa.co.uk/insurance/personal/contact/

Rated

Excellent

Service

4.6

7,166

2,075

289

162

275

9,967

ratings over the past year

Displaying all 298,770 reviews

Trusted Customer

9 years ago

Date of purchase: 11/08/2015

I like lower cost when you ring up as cost over the top . Whet as…

I like lower cost when you ring up as cost over the top . Whet as fast shee could

See full customer review

Kevin Gould

lincoln

9 years ago

Date of purchase: 11/08/2015

What Kevin Gould said about AXA Insurance:

my experience

the process is very good but it took about 5 mins for the payment to be authorised. don't touch, it does work. on various screens the premium did changed and went from say 61p to 60p and back. I am...

Read all

See full customer review

Trusted Customer

9 years ago

Date of purchase: 11/08/2015

Quick & Easy

Received a great quote for my home insurance from AXA on a price comparison site. The whole process was so quick and easy. No hassles at all.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 10/08/2015

Claims service

Couldn't be more pleased sorted the claim within 10 mins

See full customer review

Trusted Customer

9 years ago

Date of purchase: 07/08/2015

Car insurance

Clear definitions of cover on line.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 05/08/2015

Unhelpful

Caroline Howard

AXA Insurance

9 years ago

Dear Mrs Driver, Thank you for taking the time to leave your feedback. We apologise that we were unable to pay your claim on this occasion but trust you received a full explanation around the circumstances and the reasons for this. If you have any further questions around this, please call us on 0330 024 8092. Many thanks Caroline

See full customer review

COLIN ELLIOTT

Derby

9 years ago

Date of purchase: 11/08/2015

What COLIN ELLIOTT said about AXA Insurance:

Best for price i could find

Easy to get Quote on line, and was half the price of Staysure and Saga

See full customer review

Trusted Customer

9 years ago

Date of purchase: 11/08/2015

Very easy and quick

See full customer review

Suzanne Doyle

London

9 years ago

Date of purchase: 11/08/2015

What Suzanne Doyle said about AXA Insurance:

Very easy to use, user friendly and efficient. Also like that I haven't been called…

Very easy to use, user friendly and efficient. Also like that I haven't been called for extra details etc! Thank you!

See full customer review

Mrs Phyllis Conway

Hull

9 years ago

Date of purchase: 10/08/2015

What Mrs Phyllis Conway said about AXA Insurance:

Fridge/freezer contents claim

My claim was dealt with quickly and I was extremely satisfied with the outcome. The lady who dealt with my claim was very pleasant and helpful. Many thanks

See full customer review

Not received a review invite?

About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

Read all

0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom