AXA Insurance Reviews

Hi Barry, Thanks for the great feedback. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

Thanks for those wonderful comments. We really do appreciate it. Have a lovely day, Gary AXA Customer Service Team

Thanks for your comments. I'm pleased to see you found your renewal was efficient and professional. Best wishes, Gary AXA Customer Service Team

Thanks for renewing your policy with us again. I'm pleased to see we were able to reduce your premium for you too. Take care, Gary AXA Customer Service Team

Thanks for joining us here at AXA! We really do appreciate your custom. Best wishes, Gary AXA Customer Service Team

Thanks for renewing your policy again. I'm pleased to see you're still happy with all aspects of your policy. Take care, Gary AXA Customer Service Team

Thanks for your comments. It's great to see you've renewed your policy with us. Have a lovely day, Gary AXA Customer Service Team

Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it. I'm sorry to hear that you haven't found our price to be as competitive this time around. When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price. There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can. I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/home-insurance/premiums/#reasons-why-your-premium-could-change Thanks for choosing us to look after your home Take care & enjoy your day, Kim AXA Customer Service Team

Hi Sarah, Thanks for your lovely comments. Have a great day, Gary AXA Customer Service Team

Hello, Thanks for leaving your lovely review for us here at AXA. It's great to hear you're happy with the service you've received. If you ever need any help, please get in touch anytime. Best wishes & thanks for choosing us! Kim AXA Customer Service Team