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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 298,783 reviews

Trusted Customer

Feefo Verified

2 years ago

A good experience

Good service

Joanne

AXA Insurance

2 years ago

Hi, Thanks for leaving us your feedback :) It's great you're happy with the service you've received. Jo AXA Customer Service Team

William

Feefo Verified

MANCHESTER

2 years ago

What William said about AXA Insurance:

Easy to complete and very competitive

Easy to complete and very competitive pricing. Website guided you through with clear directions and no FAF! Altogether a non taxing and no stress experience.

Joanne

AXA Insurance

2 years ago

Hi William, Thanks so much for taking the time to leave your feedback for us. It's great to hear you found the online process of setting up the policy nice and easy & found us competitively priced Best wishes & welcome to AXA! Jo AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Very straight forward

Doing insurance on line was very easy so simple in fact far better than by phone when it is not easy to understand each way .

Joanne

AXA Insurance

2 years ago

Hi, Thanks so much for taking the time to leave your lovely feedback for us. It's great to hear you found the online process of setting up the policy nice and easy. If you ever need us, please get in touch anytime. Best wishes & welcome to AXA! Jo AXA Customer Service Team

Mary Ferrari

Feefo Verified

2 years ago

What Mary Ferrari said about AXA Insurance:

Lowest price for a well known brand

Paula

AXA Insurance

2 years ago

Hi, Mary. Thanks for taking the time to leave a review of your experience. It's great to hear you're happy with the price for your insurance. Thank you for choosing to insure your home with AXA. Best wishes Paula AXA Customer Service Team

Sebastian Florin Mihalache

Feefo Verified

2 years ago

What Sebastian Florin Mihalache said about AXA Insurance:

After 3 years they increase my insurance For no reason.

Paula

AXA Insurance

2 years ago

Hi, Sebastian. Thanks for taking the time to leave a review of your renewal experience. I'm sorry to hear you're unhappy with the price this year. Your dissatisfaction was logged. I totally get that no-one likes to see their insurance costs rise. Prices can fluctuate for many reasons, such as market trends & competitiveness on the same type of product, the details on your policy & any changes in the risk assessment. The good news though, is your price this year is still cheaper than what it was in 2021/22. Thank you for insuring your car with us since 2021. Best wishes Paula AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Professional quick response and settlement

Storm damage roof made easy

Joanne

AXA Insurance

2 years ago

Hi, Thanks for leaving us your feedback :) It's great to hear our Claims Team have been able to resolve your incident for storm damage & I'm glad to hear it was an easy process! If you have any other questions, please get back in touch. Jo AXA Customer Service Team.

Trusted Customer

Feefo Verified

2 years ago

Price £200 cheaper than previous insurance ease-of-use

Paula

AXA Insurance

2 years ago

Hi, Thanks for taking the time to leave a review of your experience. I'm glad to hear you're happy with the price for your insurance & that we could offer such a saving for you! Thank you for choosing to insure your car with AXA. I hope you spend many happy years with us. Best wishes Paula AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Good experience so far

Really good

Paula

AXA Insurance

2 years ago

Hi, Thanks for taking the time to leave a review of your experience. It's great to hear such a positive experience you've had when purchasing your new policy with us. Thank you for choosing to insure your car with AXA. I hope you spend many happy years with us. Best wishes Paula AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Really nice, helpful, understanding & good listeners m.

I have had car insurance with AXA for a few years and they have always been very helpful advising on the best policy I need,nothing is too much trouble and the staff are friendly,relaxed & patient...

Joanne

AXA Insurance

2 years ago

Good morning, Thanks for your lovely comments about our agents who have been able to help you over the years. It's great you're happy with the service you've received. Jo AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Easy and straightforward online service

Paula

AXA Insurance

2 years ago

Hi, Thanks for taking the time to leave a review of your experience. It's great to hear you found the online quote/purchase was quick & easy. Thank you for choosing to insure your home with AXA. I hope you spend many happy years with us. Best wishes Paula AXA Customer Service Team

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