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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

30,853 out of 30,852 reviews

Trusted Customer

Feefo Verified

Tyrone

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Most competitive, friendly and welcoming company

I have been with AXA for almost 10 years now and so far I can't say a bad word about them. Each year they are the most competitive for car insurance and the staff both on line and in my local stores...

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your lovely feedback Claire. We really value loyal customers like yourself and I'm glad we've been there to help you over the last 10 years.

Trusted Customer

Feefo Verified

Belfast

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Terrible service!

Terrible service. I was made call up on over 10 occasions to sort out my family's insurance and each time I was made hold the line for over 5 minutes. Every call was a joke as no one actually...

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback Simon and for taking the time to talk to me today. My sincere apologies on how we made you feel and the hassle you experienced. As discussed we have a local branch in Coleraine which may help you in the future. I hope this bad experience will not put you off staying with us next year.

Trusted Customer

Feefo Verified

Tyrone

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Insurance

Gaye was very helpful.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Ivan. I'm delighted you had a good experience with our local service.

Trusted Customer

Feefo Verified

9 years ago

It got better

The first time I called I wasn't impressed. When I had to call back I got a different person which vastly improved my view of the company.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Eunice. Sorry we didn't get it right first time but I'm glad we improved.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very happy with the customer service, and value formmoney.

Ciara dealt with me from beginning to end and was polite, friendly and very efficient.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback Avril. We're glad you value our local service.

Trusted Customer

Feefo Verified

9 years ago

Eileen Mitchell set up my insurance last year, no hassle, great customer service. Competitive price. 😃

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your kind words Suzanne. I'll make sure Eileen gets your feedback.

Trusted Customer

Feefo Verified

9 years ago

Best in NI

Always able to meet my requirements and can't be beaten on price.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your lovely feedback Elizabeth. I'm delighted you enjoyed our local service.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Great service would highly recommend

There was no longer wait on the phones, plenty of local branches and staff very helpful.

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback Seana. I'm glad you enjoyed our local service.

Trusted Customer

Feefo Verified

Lisburn

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Will definitely use again

Helpful staff

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for you lovely feedback Joanne. I'm glad you enjoyed our local service.

Trusted Customer

Feefo Verified

Northern Ireland

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Efficient considerate and you can relax as they have it under control!!

They are such a superb insurance company and are very considerate towards there customers and there needs!! Very helpful as well and when I needed to make a claim dealt with it right away!!

Alison Boyd

AXA Insurance - Northern Ireland

9 years ago

Thanks for your feedback Aoife. I'm delighted our local claims service was there to help when you needed it most.