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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,205 reviews

Trusted Customer

Feefo Verified

9 years ago

Easy and straightforward website

Easy to navigate online set up and payment.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

It's great to hear you found the process so easy

Thanks for your feedback

Kind regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

why when getting a quote online do you fill half or more of the form before...

why when getting a quote online do you fill half or more of the form before you are redirected to the NORTHERN IRELAND site to start all over again.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Sorry to hear of the initial confusion over the website.

Thanks for letting us look after your insurance needs for this year.

Kind regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

Car insurance.

Got renewal in post and it had increased slightly, but after very quick visit to Bangor office had it reduced to less than last year!. Would of been five stars had I not had to pop into office to...

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

It's great to hear that we were able to retain your business for another year. I will certainly pass your feedback on regarding the process.

Kind Regards

Brendan

Trusted Customer

9 years ago

Thank you.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent Service

Very good customer care agent very polite and helpful

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Elaine,

Thank for taking the time to give your feedback - always great to hear from satisfied customers.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

Perfect

Fast response

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Great to hear it was so efficient.

Thanks for your feedback

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

Great value and service.

Very helpful (Jason in Derry office) and efficient service. Great value.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback, I will pass your comments back to the agent involved.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very happy with the whole AXA experience so far. Customer service has been ...

Very happy with the whole AXA experience so far. Customer service has been splendid.

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Conor,

It's great to hear that you value of local service so highly.

Thank you for your feedback.

kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Crooks

Insurance far to costly and that is the reward you get for staying loyal to them. Crooked

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Patrick,

Thank you for taking the time to provide feedback.

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result.

At AXA Direct we try our best to minimise these increases, while still offering a great product to suit our customers needs.　

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.　

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Try to make insurance as cheap as possible, but get penalised on Drivesave ...

Try to make insurance as cheap as possible, but get penalised on Drivesave for even going 1mph over the speed limit, which most of the time when looking on the road to be safe is unavoidable

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Hi Jonathan,

I'm sorry to hear that you are having issues with the Drivesave product, I understand my colleague Karen attempted a call back with you and has left you a voicemail.

Kind Regards

Brendan

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service by AXA Direct Northern Ireland

Very happy with service and great price. Thank you

Brendan Fallon

AXA Insurance - Northern Ireland

9 years ago

Great to see how happy you are with the process Louise.

Thank you for your feedback

Kind Regards

Brendan

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