How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,254 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Not really helpful at all and could have been more polite

Trusted Customer

Feefo Verified

9 years ago

Received my renewal papers, did a quick search on comparison sites and decided the marginally cheaper quotes online were not worth the hassle of moving. Rang Axa to renew , asked if a reduction was...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your comment.

I am pleased you found the service you receive from AXA so good.

It is great to hear we were able to get you a great deal also.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I thought it was good

Trusted Customer

Feefo Verified

9 years ago

Very good service

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

None

Friendly. Helpful, but little bit slow in response

Trusted Customer

Feefo Verified

Londonderry

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Renewable cost was improved on only when requested

Cost given for renewing policy was improved on when requested.Pity the first quote was not the best.Staff were very helpful and courteous at all times and my call was answered in a timely...

Trusted Customer

Feefo Verified

9 years ago

Always so helpful. Affordable costs. Never any problems with them. Deserve a 5*

Ken Vance

AXA Insurance - Northern Ireland

9 years ago

Thank you for such a positive review - very much appreciated.

Best Regards

Ken Vance Claims Team

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Efficient and helpful

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

i thought i was a valued customer with over 10 years with axa i was working away from home and did not get a chance to search other insurance companys the sales man was very pleasant and said they...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Colin,

Thank you for taking the time to leave your comment.

I appreciate that you have just taken a policy out with ourselves and that you received an alternative premium from another company.

The level of cover offered with different insurance companies may effect the premium you will pay.

I hope this may answer your query, if you would like to discuss further please give us a call on 03458 28 28 22 and we can discuss the cover you have included.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

They cancelled my insurance because I sent in a copy of my no claims via email instead of sending in original copy. I phoned in and ask if everything was received ok and I was told it was. Two weeks...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I have taken your comments and will pass the information to the relevant department.

I would like to thank this opportunity to apologise for any inconvenience caused, however I can see a new policy has been arranged and full cover now applies.

We look forward to providing you great customer service for years to come.

Kind Regards

Stacie

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo