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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,858 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Car insurance 5 stars as every year, however asked about home contents insurance and was called back by another adviser who refused it because I hadn't had any for the past lot of years

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Thomas,

Thank you for taking the time to leave you comment.

It is great to hear you value the service you received, unfortunately we were unable to quote for your contents insurance. Hopefully we are able to provide you with a great deal for both in the coming years.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

helpful, timely responses

Very efficient, helpful, understood our needs immediately and called back when they said they would

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

It is great to hear you found the service efficient and helpful.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Price hike

If you just let it renew it's self you never get the best deal for you last time I checked on line I saved over £150

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

disappointed

I have taken out Policy No 405890191 paid you £695, and i haave been unable to download my policy. I go into your screen put in my email address,indicate i have forgotten my password. ido not know...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Mr Young,

Thank you for taking the time to leave your feedback.

I am sorry to hear of the issues you have received when dealing with our on line system. I can see from the notes that the staff in our Lisburn Branch are working with IT to resolve this issue for you.

The temporary cover note that was issued was to show cover whilst we were waiting on further documentation to finalise your account. I can see our records now show that all documents have now been received and you have also been issued with a full insurance certificate.

We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Fast and easy to sort out insurance

Fast and easy to sort however, as always would love a lower price but appreciated that they did the best deal the could for me.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your comment.

It is great to hear such positive feedback.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Lipa

Po roku bardzo niska zniżka gdyby nie to ze bylem na wakacjach ostatni miesiąc i się zagapilem to bym zerwal umowę. Aplikacja się do niczego kompletnie nie nadaje ...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Mateusz,

Thank you for taking the time to leave your comment.

Unfortunately I am unable to deal with the query as I am unable to understand the language in which you have written your comment.

If you would like to call me on 03458 28 28 22 to discuss further.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Due to family death didn't look around for lower rate. But have now and it would cost less than half what u r charging. As I have been with u for years I am so angry at the annual fee. If I was asked...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Andrew,

Thank you for taking the time to leave your feedback. I have tried to call you to discuss the policy, as advised I have sent you a email to follow up.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Brilliant service

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

very easy to deal with!!

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Massive increase in insurance premium - no effort to explain!

My insurance increased by 35% from last year, I felt Axa should have made more effort to tell me why this was the case and/or find alternative insurance at a rate that was comparable to last year. ...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Liam,

We appreciate the time you have taken to leave your feedback.

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs.

The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Stacie

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