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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,299 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Instant clear quotation well described

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

good service but the only thing was that I needed a copy of a insurance cert and I couldn't get the copy emailed to me as there was a fault with the verification code system and just changing my car...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Tracy,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service good. I am sorry that you experience difficulty in getting access to your on line account but the staff in the local branch were able to provide this certificate for you.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Polite

Polite and courteous on phone.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Polite, efficient local staff.

Staff are local, polite and efficient. They always go the second mile and nothing is too much trouble for them. My experience of the company is that they are easy to deal with.

Trusted Customer

Feefo Verified

9 years ago

Good value, efficiently delivered

They gave a competitive quotation and when I rang them, they dealt with my enquiry in a friendly and efficient manner.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the quote competitive and that the staff was friendly and dealt with your enquiry in a efficient manner.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Very understanding

Trusted Customer

Feefo Verified

9 years ago

Not as quick or simple as it could have been

Telephone questioning far too long, and too many follow-up requests for further information.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback.

I am sorry to hear you felt the questioning was too long.

Unfortunately in order to ensure we had full details we do require some additional information.

I will pass on your feedback to the sales team.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good clear information

Clear details on renewal notice and helpful discussion with your call centre when clarifying

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Peter

Thank you for taking the time to leave your feedback.

I am pleased to hear that you felt the service was helpful and the details of the renewal was clear.

We value your loyalty to AXA Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I used AXA's phone service and it was all straight forward and easy to get answers from. On two separate occasions, I got some amazing customer service agents who were patient and very helpful in...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Alexandrea

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service straight forward and that the customer service was amazing and all questions answered to give you peace of mind.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I was dealing with a girl called danielle who was excellent. Always kept me up to date with how my case was progressing. She was very understanding and knowledgable.

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