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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

Ballymoney

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Couldn't be happier

I rang recently to renew my policy and add my partner as a named driver. I couldn't be happier with the service I received - courteous, knowledgeable and very helpful - and he managed to reduce my...

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Margaret,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff very helpful and knowledgeable.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service from Pauline in the Newry branch, I got a better quote elsewhere but Pauline helped me to reduce my premium. Although it didn't match the offer I was given elsewhere I decided to...

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Kieran,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service in the local branch to be of an excellent standard.

At AXA we do our best to ensure that all customer get the best price.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards,

Aideen

Trusted Customer

Feefo Verified

8 years ago

Price was excellent and it was easy to navigate the online quote

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found our online system helpful and easy to navigate..

We look forward to providing great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Shambles

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Gerard,

Thank you for taking the time to leave your feedback.

As per our telephone conversation today I am happy that your issue is now resolved.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

Ballymoney

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

swift and accurate service

met my needs appropriately

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Herbert

Thank you for taking the time to leave your feedback.

I am pleased to hear that the service Axa supplied was able to meet your needs appropriately.

We look forward to providing great customer service for years to come

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Quality service

It was nice experience dealing with the staff, they provided needed information,cleared doubts and not a bad price for two of my car insurances.

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Binu,

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff member was very helpful and able to provide you with plenty of information to help clear up any doubts you had

We are delighted that you chose to insurer your car's with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

After comparing other providers Axa was once again the cheapest. I also had to visit the local branch to change some details on my form and the girl was able to knock another £40 off it as well. I'm...

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Louise,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service in the local branch helpful.

I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We look forward to providing you with great customer service for years to come

Kind Regards

Aideen

Trusted Customer

Feefo Verified

Belfast

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Quick easy renewal at fairly competitive price

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Richard,

Thank you for taking the time to leave your feedback.

It is great to hear you found your renewal process quick and easy.

We are delighted that you chose to renew your car insurance with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

Pure dear, hate how they give you a price on your renewal and then when you ring up they give you 50 quid off it. Just shows they are money grabbers and if people accept the renewal which I'm sure...

Aideen

AXA Insurance - Northern Ireland

8 years ago

Thank you for your feedback.

I am sorry to hear that you are upset at the renewal process.

Unfortunately our renewals price sent out in the post our based on information from the previous year. Often we can allow discount this is based on confirming and updating the current information we have in relation to your policy.

At AXA we do our best to ensure that all customer get the best price.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago