Good Afternoon,
Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with your car renewal and loyalty programme.
Regarding your car renewal, I want to assure you that we have indeed offered the best premium available for your car. While I understand that we could not meet your price expectations, and we are sorry we were not able to retain you as a customer for car insurance I want to express our gratitude for your decision to renew your home insurance with us. We are committed to providing you with the best possible service and value, and I want to assure you that your satisfaction is important to us.
I understand your frustration regarding the leaflets advertising the benefits of AXA Plus and I am happy to confirm that this year as part of AXA's commitment to sustainability through our "go green" initiative, the discounts and benefits offered through our loyalty program, including the virtual AXA Plus card, are available online. This means that there is no need for physical vouchers or paper wastage. The virtual card can be easily accessed and shown in-store to avail of the discounts, providing a more efficient and eco-friendly way to access the benefits of the program.
We have observed that a significant number of our customers take advantage of the complimentary discounts and appreciate the cost savings on various products and services. While we understand that these offers may not align with your current preferences, it's important to note that we are continually adding new partners and discounts. I want to reassure you that as a renewed customer for your home insurance, you remain eligible to benefit from these discounts should you come across an offer that meets your requirements.
I would like to thank you for allowing us the opportunity to address your concerns. We value your custom and continued loyalty to AXA and look forward to providing you with a great service for years to come.
Kind regards
Erin
Feefo Coordinator
