Staff were very friendly and knowledgeable.
I was able to speak to a human and did not have to stay on the line for ages waiting to be transferred.
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Trusted Customer
Feefo Verified
25 days ago
Happy renewal
Very friendly and helpful to deal with.
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Trusted Customer
Feefo Verified
25 days ago
Excellent courteous service - made everything simple
Very good, no hassle
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JB
Jason Best
Feefo Verified
25 days ago
What Jason Best said about AXA Insurance - Northern Ireland:
car insurance is supposed to come down as years go on mines just keeps goin up
Sinead
AXA Insurance - Northern Ireland
25 days ago
Good Afternoon Jason ,
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent renewal.
Unfortunately due to an increase in claims and a rise in the associated costs there has been an increase in premiums across the insurance industry this year. We try our best to minimise these increases while still offering a great product and service to suit our customers’ needs.
Upon reviewing your policy I can see you were speaking with a member of our team, who offered you our best available premium whilst ensuring your cover wasn't impacted.
We really appreciate your custom and continued loyalty to AXA. Thank you for renewing your policy with us this year.
Kind regards
Sinead
Feefo Coordinator
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Trusted Customer
Feefo Verified
26 days ago
I highly recommend AXA for accessibility and pleasant staff.
The service I received in the Belfast office was excellent. The office was pleasant, quite and there was no loud music.
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CW
Carmel Ward
Feefo Verified
27 days ago
What Carmel Ward said about AXA Insurance - Northern Ireland:
Helpful friendly
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Trusted Customer
Feefo Verified
27 days ago
No deal whatsoever
Far too expensive, been with them for 10 years no claims, up £200 only 13500 miles on clock just less than 1500 a year £744.46 paid less discount of £4.46 Big deal
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MP
Margaret Patterson
Feefo Verified
IRL
28 days ago
What Margaret Patterson said about AXA Insurance - Northern Ireland:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.