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AXA Commercial Lines and Personal Intermediary Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-commercial-lines-and-personal-intermediary | Feefo

Displaying all 4,728 reviews

MrMICHAELSUGDEN

9 years ago

Date of purchase: 15/12/2015

What MrMICHAELSUGDEN said about AXA Commercial Lines and Personal Intermediary:

Poor sevice

Having been involved in a collision, being advised that dew to the small amount of damage to my vehicle it would not be worth pursuing a claim. As it would cost MY no claims until resolved, and would...

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Dawn Adams

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Sugden Thank you for taking the time to leave feedback. Due to your excess being £450 and the repairs falling within this amount you originally advised that you did not wish to claim for your own damage. We apologise if you feel our service to you has been poor. If you require any information or assistance with your claim please contact our claims team on 0121 6988921 and they will be able to advise further. Dawn AXA Insurance.

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Mr A Navickas

9 years ago

Date of purchase: 16/12/2015

What Mr A Navickas said about AXA Commercial Lines and Personal Intermediary:

hassle free experience

brilliant

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MrSTUARTSWALES

9 years ago

Date of purchase: 16/12/2015

What MrSTUARTSWALES said about AXA Commercial Lines and Personal Intermediary:

worst experience ever

left abandoned in france cost our family over 1100 pounds just to get six of us home shocking.

Dawn Adams

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Swales Thank you for taking the time to leave your feedback. We apologise that we were unable to pay the travel costs to bring your family home but we trust you received a full explanation around the reasoning. If you wish to discuss this further,please contact Joe Connop on 0345 6080230 Dawn AXA Insurance

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Trusted Customer

9 years ago

Date of purchase: 16/12/2015

Car accident repair

Ins preferred repairer could only offer a appt our weeks ahead and this was not a repair date. However I sourced a garage locally who agreed a competitive Quote and quick repair. I contacted...

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Trusted Customer

9 years ago

Date of purchase: 16/12/2015

insurance claim

Excellent service

Dawn Adams

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Faughey Thank you for leaving feedback and we are glad you find our service excellent. Dawn AXA Insurance

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Trusted Customer

9 years ago

Date of purchase: 15/12/2015

Insurance claim still ongoing

Extremely poor. Over a year since the claim and AXA dont contact me to update the claim. Im still paying an extra £70 a month on top of my normal monthly payments aand i have to ring them to find out...

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Dawn Adams

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Henderson Thank you for your feed back. Your experience has fallen short of our expectations and for this we apologise. We have telephoned you today to discuss the reason why the matter is taking so long to resolve and we have confirmed what action we will now take. We will contact you very shortly in this regard. Dawn AXA Insurance

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MrsDawnBurton

9 years ago

Date of purchase: 15/12/2015

What MrsDawnBurton said about AXA Commercial Lines and Personal Intermediary:

axa car insurance and court case

My barrister that was provided by you was great - very satisfied Thanks.

Dawn Adams

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mrs Burton Thank you for taking the time to leave feedback. We are very pleased we were able to assist you with your claim and you were very satisfied with our service. Dawn AXA Insurance

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Trusted Customer

9 years ago

Date of purchase: 15/12/2015

Accident claim

The repair to my car was carried out speedily & efficiently,my only critisism is the lack of communication from the insurance company,meaning that if I want to get information on the claim I have to...

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Mr dave powell

9 years ago

Date of purchase: 11/12/2015

What Mr dave powell said about AXA Commercial Lines and Personal Intermediary:

damaghed roof claim

Had a problem with a buy to let property with storm damage to the roof.Reported it to axa and was asked to get a quote which I did and emailed to them. Got imediate responce with go ahead and cash...

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Emma Claxton

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Dave I'm happy to hear that we were able to agree the roof repairs quickly and that you received funds the same day. It's important to us that we act promptly to assist our customers so thank you for sharing your feedback. Regards Emma Commercial Claims

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Trusted Customer

9 years ago

Date of purchase: 11/12/2015

**** service

Service was ****

michael field

AXA Commercial Lines and Personal Intermediary

9 years ago

Dear Mr Shukla Thank you for taking the time to leave your feedback. My colleague is currently looking into your complaint and is waiting for Dash Camera footage from the Third Party Insurance Company. Once this has been received we will be able to resolve your claim in the correct manner. My colleague will make contact with you once this has been decided. Many Thanks Mike Axa Insurance.

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About AXA Commercial Lines and Personal Intermediary

AXA Insurance underwrites a wide range of general insurance products, mostly in the intermediated market, where we specialise in Personal and Commercial Lines. We also underwrite products for some of the UK's leading brands. AXA Commercial Lines and Personal Intermediary is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

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47 Mark Lane, London, Greater London, EC3R7QQ, United Kingdom

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