How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Aviva Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/aviva-ie | Feefo

21,581 out of 21,577 reviews

Trusted Customer

8 years ago

Date of purchase: 22/04/2017

Competitive price

Competitive price. Easy website to use.

Amy

Aviva Ireland

8 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you were happy with the website and found it easy to use!

All the best – Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 22/04/2017

web site was difficult to navigatei could not obtain a second quote, with the 25% off a second car, it would not quote, no reason given

Amy

Aviva Ireland

8 years ago

Hi there,

Thanks for taking the time to review; it’s great to get constructive feedback. We are very sorry about your experience purchasing with us online.

An agent has tried to call to investigate the issues you encountered but has been unable to get in contact with you. If you would like to give us a call or email us at direct@aviva.ie at your earliest convenience so that we can discuss this further.

Kind Regards – Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 13/04/2017

What Trusted Customer said about Aviva Ireland:

Customer service representative was easy to deal with, nice to talk too and very helpful.

Amy

Aviva Ireland

8 years ago

Hi Mark

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that your happy with the customer service that you received from our call centre! Delighted that we were able to help you.

All the best - Amy

See full customer review

Trusted Customer

Drimoleague

8 years ago

Date of purchase: 20/04/2017

What Trusted Customer said about Aviva Ireland:

Good service, but it looks like gettng fined for loyalty

Pretty straight forward and good pricing. It's a pity though that you only get the good price by getting a quote online as being a new customer and not for being a loyal customer. Renewal price was...

Read all

Amy

Aviva Ireland

8 years ago

Hi Jerome,

Thank you for your 4 star review for Aviva Home Insurance.

Thanks for taking the time to review; it's great to get such positive feedback! We are pleased to hear that you found the process so straight forward.

We apologise for the confusion around the quote prices. I know that one of our agents has been in touch to resolve this issue, but if you need to talk to us again please do not hesitate to contact us.

All the best - Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 20/04/2017

What Trusted Customer said about Aviva Ireland:

The site was easy to use,good range of quotes and value.Response was quick and relevant.

Amy

Aviva Ireland

8 years ago

Hi Peter,

Thank you for your 4 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re glad that you were happy with our website and found it easy to use!

All the best – Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 20/04/2017

Very helpfull and efficient

Amy

Aviva Ireland

8 years ago

Hi there,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that we were able to help you!

All the best – Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 20/04/2017

Brendan was very helpful and friendly

Amy

Aviva Ireland

8 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that your happy with the customer service that you received from our call centre! I will make sure to share your feedback with Brendan.

All the best - Amy

See full customer review

Trusted Customer

Ballivor

8 years ago

Date of purchase: 20/04/2017

What Trusted Customer said about Aviva Ireland:

At LAST A GENIUNE FAIR DEAL

The web site was very easy to get through. All was understandable and also the questions were direct it what was been asked. Due to the good deal I got on my car insurance I also insured my house. So...

Read all

Amy

Aviva Ireland

8 years ago

Hi George,

Thank you for your 5 star review for Aviva Home Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you found the website so easy to use and delighted to have you on board as a customer.

All the best – Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 20/04/2017

What Trusted Customer said about Aviva Ireland:

AT THE END OF THE DAY IT IS ALL ABOUT SAVING MONEY.

I saved money for the very same produc.t

Amy

Aviva Ireland

8 years ago

Hi Patrick,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re glad that you were happy with our product! Delighted to have you on board as a customer.

All the best – Amy

See full customer review

Trusted Customer

8 years ago

Date of purchase: 10/04/2017

What Trusted Customer said about Aviva Ireland:

Disc not received

Insurance paid for on 10 April. Disc still not received on 21 April. Same happened when purchased home insurance

Amy

Aviva Ireland

8 years ago

Hi Caroline,

Thanks for taking the time to review; it’s great to get constructive feedback. We are very sorry about the delay in receiving your disc.

I know an agent has been in contact with you to resolve this issue, but please do not hesitate to get in contact with us again if you need any further assistance.

Kind Regards – Amy

See full customer review