Allianz Musical Insurance is no longer an active Feefo customer
Displaying all 403 reviews
Trusted Customer
8 years ago
Good customer service - short wait time on phones
Listened carefully, and sent me the email quickly with instructions to register online that I was requesting, and explained why and how to register.
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Trusted Customer
8 years ago
Very happy
great - polite and helpful - explained everything effectively and did what they said they'd do
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Trusted Customer
8 years ago
Great value, but dodgy web page.
Price and cover seems excellent to me, however, web page was not operating correctly, therefore had to phone up and had double payed.
Clarice
Allianz Musical Insurance
8 years ago
Hi, thank you for providing feedback on your experience with us. We're sorry to hear you had problems with our website, but I'm glad our customer service team were able to sort you out. I will investigate this issue now so we can ensure it doesn't happen in the future. Thank you for choosing to insure with us. Many thanks, Clarice @ Allianz Musical Insurance
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Trusted Customer
8 years ago
Great service
I have had a policy with Allianz for a number of years with no issues at all. When I thought my policy had expired I purchased another but it turned out I actually had two. I emailed Allianz within...
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Trusted Customer
8 years ago
Clear and easy to use service
Easy to use service. Clear and simple process to obtain insurance.
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Trusted Customer
8 years ago
A very satisfactory experience
I was unable to purchase a policy via your website - it might have been me rather than the website, but I did find it difficult to navigate - so I phoned. Your agent was friendly and helpful and...
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Trusted Customer
8 years ago
Lack of personal service
I work for a Company where more than 1 manager needs to arrange insurance, but it does not seem possible to register as the company only as a person so all claims are registered in 1 name which...
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Clarice
Allianz Musical Insurance
8 years ago
Hi, I'm really sorry that you have experienced this. We would love to make things right again and so I have personally looked into this and have now assigned your company a personal accounts manager and claims manager. Please do confirm that I can email you directly to provide you with their contact details, so you will have a direct contact with the department you need. Thank you again for your many years of business. Do let me know if I can help any further. Many thanks, Clarice @ Allianz Musical Insurance
Trusted Customer
8 years ago
Thank you for your response. A personal accounts/claims manager would much improve things I am sure - thank you for sending me the details. My email address is hdavid@stlon.com
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Trusted Customer
8 years ago
very efficient
Very efficient. Good value. Quick response. Polite.
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Trusted Customer
8 years ago
Excellent musical instrument insurance service
Fast, informed, professional and helpful service.Would certainly recommend
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Trusted Customer
8 years ago
Excellent value and really helpful and freindly support when arranging insurance.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
