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Allianz Assistance UK Reviews | Customer Service Reviews for https://www.feefo.com/reviews/allianz-assistance | Feefo

Displaying all 1,182 reviews

Trusted Customer

5 years ago

Date of purchase: 24/02/2020

Comprehensive and flexible

Comprehensive and flexible cover ideally suited to my wife and I who are our early seventies.

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Karol Rajman

5 years ago

Date of purchase: 21/02/2020

What Karol Rajman said about Allianz Assistance UK:

quickness's

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Soheir Ebraheem

5 years ago

Date of purchase: 20/02/2020

What Soheir Ebraheem said about Allianz Assistance UK:

Grate service

It was grate.

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Sara Morse

5 years ago

Date of purchase: 06/02/2020

What Sara Morse said about Allianz Assistance UK:

I was originally mid-sold a policy which was inappropriate for my age

I was mis-sold a policy bin December, which was inappropriate for my age. If I had claimed , the policy was invalid. I think your staff should be better trained

Jamie Marchant

Allianz Assistance UK

5 years ago

Hi Sara, we are so sorry that you are dissatisfied with our service on this occasion. We take all feedback seriously, and will take steps to ensure that the experience you have had does not repeat itself. If you are able to provide any further details to customer.supportissues@allianz.com, we would greatly appreciate it. Thanks, The Allianz Assistance team

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Trusted Customer

5 years ago

Date of purchase: 02/02/2020

No customer service

Had to extend my stay due to a cancelled flight. Hotline not available on Weekends, and no response to my email to the account provided by Allianz. Disappointing experience, will change to other...

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Jamie Marchant

Allianz Assistance UK

5 years ago

Hi, we are so sorry that our service was not satisfactory on this occasion. Our non-emergency phone lines are open between 9am and 5pm Monday – Friday, however you should have received a response when you emailed. We take all feedback from our customers seriously, and will take steps to ensure that the experience you have had does not reoccur. If you are able to provide any further details to customer.supportissues@allianz.com, we would greatly appreciate it. Thanks, The Allianz Assistance team.

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Trusted Customer

5 years ago

Date of purchase: 14/02/2020

It was easy and quick to buy the travel cover.

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Kevin Thomas,Julia Thomas,Rhianna Thomas,Abi Thomas

5 years ago

Date of purchase: 17/02/2020

What Kevin Thomas,Julia Thomas,Rhianna Thomas,Abi Thomas said about Allianz Assistance UK:

Absolutely great customer service.

Absolutely everything was done with such professionalism. I had purchased a bronze policy by mistake and needed to upgrade to gold. Mike waters (think I spelt his name correctly) was do helpful. Very...

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Trusted Customer

5 years ago

Date of purchase: 07/02/2020

Great Insurance company

It was easy and quick .information were clear and precise

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Alan Radford,Jayne Radford

Sheffield

5 years ago

Date of purchase: 13/02/2020

What Alan Radford,Jayne Radford said about Allianz Assistance UK:

Veryunderstanding and explained everything very Clearly apart from a minori

Everything

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Violeta Martin Fernandez

5 years ago

Date of purchase: 16/01/2020

What Violeta Martin Fernandez said about Allianz Assistance UK:

Not wise

I wasn't very happy when I have called and ask how do I need to proceed if any medical attention would be needed. The answer is we don't know. I heard they may ask for £1000 deposit, still they...

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Jamie Marchant

Allianz Assistance UK

5 years ago

Hi Violeta, we are so sorry that our service was not satisfactory on this occasion. We take all feedback seriously, and will take steps to ensure that the experience you have had does not occur again. If you are able to provide any further details to customer.supportissues@allianz.com, we would greatly appreciate it. Thanks, The Allianz Assistance team.

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