this was the first time using alliance services ,and I'm very impressed ,a first class service and very reasonable prices ,will order again
Mike
Alliance
4 years ago
Thanks for the feedback – I will let the South West know how pleased you were with the service and prices.
We look forward to seeing you shop with us again in the future.
Mike :)
Service is jist terrible.
Where to start.
Their website/stock control/comms/despatch/delivery/invoicing has to be the most confusing thing sonce trying to cancel an ntl subscription.
No logic....
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Mike
Alliance
4 years ago
Thanks for leaving feedback – I've emailed the GM at our London depot who will be in touch to explain what happened and try and rectify the issue.
I too, would like to apologise for the negative experience you have had on this occasion – I can assure you this isn't the norm with us.
I do hope you will give us another chance in the future and I look forward to seeing you shop with us again.
Mike
DB
David Buchanan
4 years ago
I can 100% disagree with what you said. I've had the above issues for many months across at least 2 sites. Granted served by the same depot most likely.
But wisely you never sent a feedback request before.
Another massive error.
Nobody cares.
It's just plain and simple.
You are failing your staff by not equipping them with systems, processes and training to make it better for the customer and easier on them to help us.
I am staggered you have a GM in London. If at all!
You need undercover boss mate. Bigtime.
Infuriating because your products are great. Pricing is fair. But the important part that conjoins the parts and greases the wheel is void of ease. Just permanent friction.
If it were a team it would be Man Utd.
We need a West Ham here. To drag you forward kicking and screaming by somebody who clearly cares, is passionate and can and will make notable difference.
Your comments are like Tottenhum for 30 years. Woefully underperforming. But a lovely warehouse. And far too many overpaid staff at the top.
Thanks for leaving feedback – I'm sorry the glasses you wanted weren't in stock on this occasion however this particular supplier does deliver in to us twice a week.
Mike
KH
KEITH HARTLAND
4 years ago
It seems odd that if you get 2 deliveries a week you were out of stock. It would be understandable if you got 2 deliveries a year
Mike
Alliance
4 years ago
Again, my apologies, I should have been clearer in my first response to you.
Our supplier was let down by the manufacturer which had a knock on effect with our our stock levels.
It is very rare that this happens, and in response to you feedback I've asked all the depots to inform customers if for any reason, there is a delay on a product which has been ordered.
I hope this helps...
Thanks,
Mike :)
I would actually liked to have given you NO STARS!
I have had a terrible experience, having ordered over £600 worth of dementia friendly crockery from you on the 20th of September, I am still WAITING...
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Mike
Alliance
4 years ago
Thanks for leaving feedback, albeit for a negative experience with us!
I've emailed the General Manager at our Scotland depot and made him fully aware of your dissatisfaction with the delivery timelines. It sounds very much like a supply issue from the manufacturer, but the GM will contact you and explain why the delay has occurred and how they can help to rectify the situation...
May I take the opportunity to apologise too on their behalf.
Mike
Many thanks for taking the time to leave a 5 star review – we really do appreciate this.
I will forward your comments to the team at our Head Office in Crewe.
Thanks again,
Mike :)
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