Dear Ms. Kingsbury. We regret to hear that you had a negative experience with how your tour booking unfolded during the pandemic. From our side, the postponement of the tour took place at the 11th hour due to said pandemic, though we were able to scramble and negotiate credits for many of the services we had already paid out to our suppliers. Unfortunately, and for this we apologize, some pre-paid services were non-refundable/non-transferrable -- this is the amount to which you refer. We are gratified, however, that many of our clients were able to claim these amounts on their travel insurance with which we assisted. Indeed we offer travel insurance to our clients for this very reason. That said, we are delighted that we were able to finally make the tour happen with the above credits in place, and we do hope that you enjoyed the places visited.