Perfunctory reception and explanation. Engineer explanation excellent. Toilet blocking twice. - dealt with speedily but obviously a fault
Customer Services
ABC Boat Hire
11 months ago
Thank you for your feedback — we really appreciate you taking the time to share your experience. We're glad to hear the engineer was excellent and that the toilet issues were dealt with promptly, though we're sorry they occurred in the first place. Your comments highlight an area we need to improve, and we’ll be looking into the fault to prevent future disruptions.
We also regret that the initial briefing felt perfunctory. We aim to make every guest feel confident and well-informed before setting off, so we’ll be reviewing this to ensure a more thorough and welcoming start for future guests.
Thank you again for choosing ABC Boat Hire — we hope to have the opportunity to provide you with a smoother experience next time.
Many thanks from all of us at ABC Boat Hire!
Date of purchase: 01/09/2025
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Trusted Customer
Feefo Verified
11 months ago
Your recent holiday on Duck - Black Duck from March Wharf
Not being able to take the Black Duck into Cambridge because Baits Bite Lock has been closed for some time was a clear negative (the usual issue of not enough funds to properly maintain the...
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Customer Services
ABC Boat Hire
11 months ago
Thank you for sharing your experience aboard The Black Duck! We’re really pleased to hear the boat was well prepared and ran smoothly throughout your trip. It’s great to know our marina team was able to provide timely support and advice when you needed it — especially around the River Great Ouse crossing.
We’re sorry to hear about the limitations caused by the closure of Baits Bite Lock and the weed on the Middle Level Navigations. While these issues are unfortunately outside our control, we understand how they can impact your journey and appreciate you highlighting them. Your feedback is valuable and helps raise awareness of the importance of maintaining our waterways.
Thanks again for choosing ABC Boat Hire — we hope to welcome you back for another adventure soon!
Many thanks from all of us at ABC Boat Hire!
This was our third trip with ABC Boat Hire over the years, and once again, it was nothing short of exceptional. Every experience has been consistently brilliant—from the outstanding customer service...
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Customer Services
ABC Boat Hire
11 months ago
Thank you so much for your continued support and for sharing such a heartfelt review! We’re absolutely delighted to hear that your third trip with ABC Boat Hire was just as exceptional as the previous ones. It’s wonderful to know that the boat you carefully selected met your expectations perfectly, and that our team helped make your experience smooth and enjoyable from start to finish.
Your kind words about our customer service and the quality of our boats mean a great deal to us. We’re proud to offer memorable canal holidays, and knowing you can’t wait to return is the best compliment we could receive.
A heartfelt thank you from all of us at ABC Boat Hire — we look forward to welcoming you back aboard soon!
An enjoyable day on the canal, with some useful tips from the guy doing the briefing.
Customer Services
ABC Boat Hire
11 months ago
Thank you for your kind words! We’re so pleased to hear that communication before your trip helped with planning and that our team made you feel welcome and well-prepared. It’s great to know the pre-trip briefing struck the right balance — informative without being too long — and that you picked up some useful tips along the way.
We’re thrilled you had an enjoyable day on the canal and hope it’s the first of many more to come!
Many thanks from all of us at ABC Boat Hire!
Thank you so much for your lovely feedback! We’re thrilled to hear you had a great day out and that our team provided plenty of support and guidance to help your group of novices feel confident on the water.
It’s fantastic to know the boat was immaculate inside and that you enjoyed the experience so much you’d love to do it again — that’s exactly what we love to hear!
Many thanks from all of us at ABC Boat Hire — we look forward to welcoming you back for another adventure soon!
Date of purchase: 06/09/2025
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Trusted Customer
Feefo Verified
11 months ago
Your recent holiday on Wren - Song Wren from Whitchurch Marina
Thank you for your kind words! We’re so pleased to hear that you had a great experience with both our customer service and the boat itself. It’s wonderful to know the induction was informative and thorough, and that our staff were helpful throughout your trip.
We’re glad the boat was clean and well equipped — that’s exactly what we aim for to help make your canal holiday smooth and enjoyable.
Many thanks from all of us at ABC Boat Hire — we hope to welcome you back again soon!
Date of purchase: 01/09/2025
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Julie Luke
Feefo Verified
11 months ago
Your recent holiday on Wren - Bay Wren from Falkirk
Peaceful waterways, easy mooring. Boat has everything we needed on board. We would highly recommend.
Customer Services
ABC Boat Hire
11 months ago
Thank you so much for your wonderful feedback! We’re thrilled to hear that your holiday was made even better by the helpfulness of every member of our team. It’s fantastic to know the boat was ready, clean, and well-equipped, and that our advice on places to visit and eat added to your experience.
We’re especially pleased to hear that the support at locks and bridges — and from the Falkirk Basin staff — was second to none. Your kind words about their politeness, knowledge, and warm welcome mean a lot to us.
Peaceful waterways, easy mooring, and a boat with everything you needed — sounds like the perfect canal holiday!
A heartfelt thank you from all of us at ABC Boat Hire — we’d love to welcome you back again soon!
Date of purchase: 23/08/2025
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Trusted Customer
Feefo Verified
11 months ago
Your recent holiday on Heron - White Faced Heron from Hilperton
Thank you for your kind words! We’re so glad to hear you had a great experience with our friendly staff and found the boat easy to handle — especially for a crew of two. It’s fantastic that everything went smoothly and that the boat met your expectations.
We really appreciate your recommendation and hope to welcome you back for another relaxing canal adventure soon!
Many thanks from all of us at ABC Boat Hire!
Thank you for your feedback! We’re so glad to hear your school staff outing was a success and that you had a great day out on the canal. It’s lovely to know our marina team provided good service and helped make the experience smooth and enjoyable.
We’d love to welcome you back for another relaxing day on the water!
Many thanks from all of us at ABC Boat Hire!
Date of purchase: 06/09/2025
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Trusted Customer
Feefo Verified
11 months ago
Your recent holiday on Lark - Archers Lark from Blackwater Meadow Marina
Thank you so much for your glowing feedback! We’re thrilled to hear you had a magnificent trip and that the suggested route to Llangollen offered plenty to see and do. It’s wonderful that the weather was on your side too — always a bonus on the canals!
We’re especially pleased that our team at Blackwater Marina made a great impression and that the on-call support was helpful when needed. It’s great to know the 66-foot boat was well-appointed and easy to manage for your group — sounds like the perfect setup for a memorable adventure.
Thank you again for your recommendation and kind words — from all of us at ABC Boat Hire, we look forward to welcoming you back for another canal journey soon!
The canals and rivers of England, Scotland and Wales stretch for over 2000 miles through some of the finest countryside imaginable. At ABC Boat Hire we have 16 start locations throughout the waterway network, from Falkirk in Scotland to Hilperton in Wiltshire, offering the widest choice of self-drive boat hire and narrowboat holidays.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The canals and rivers of England, Scotland and Wales stretch for over 2000 miles through some of the finest countryside imaginable. At ABC Boat Hire we have 16 start locations throughout the waterway network, from Falkirk in Scotland to Hilperton in Wiltshire, offering the widest choice of self-drive boat hire and narrowboat holidays.