ABC Boat Hire Reviews

Thank you for sharing your day hire experience with us. We are pleased you loved your day our from our Anderton Marina and hope to welcome you onboard in the future.

Thank you for taking the time to share your feedback following your recent experience at Hilperton Marina. At ABC Boat Hire, we are committed to supporting our customers and ensuring they have an enjoyable and memorable holiday. We completely understand your disappointment and appreciate the opportunity to clarify the situation. While we always do our best to help guests plan their cruising routes, we are unfortunately unable to guarantee specific itineraries. The UK canal network is owned and managed by the Canal & River Trust (CRT), who are responsible for carrying out essential maintenance and addressing operational issues as they arise to maintain the safety and integrity of the waterways. As a result, ABC Boat Hire cannot accept liability for any disruptions caused by CRT works or unforeseen closures. We do kindly remind customers that it is their responsibility to check for planned or current stoppages both before and during their trip. This information is available on the CRT website at https://canalrivertrust.org.uk/notices. This guidance is also clearly outlined in Section 22 of our Terms and Conditions (“Acts Beyond the Parties’ Control”), which can be viewed at https://www.abcboathire.com/conditions-of-hire. In your particular case, the lock you mentioned was subject to restricted operating hours due to an unforeseen incident that occurred prior to your departure. Upon your arrival, our Marina Manager offered an optional one-night extension (with an additional hire charge) to allow for safe passage through the lock and completion of your intended route. We understand this option was declined. Our Marina Manager also contacted the Canal & River Trust directly to explore whether the lock could be opened earlier to accommodate your request but was advised this was not possible. Despite the restriction, there remained two scenic and enjoyable cruising routes available from Hilperton Marina: - Towards Bath and return - Towards Devizes Both routes provided excellent cruising experiences unaffected by the lock restriction. Our Booking Office Manager and Marina Manager responded promptly and worked within the circumstances to support your plans and offer suitable alternatives. We genuinely appreciate your understanding that, despite our best efforts, occasional disruptions can occur across the 16 marinas we operate. Please be assured that our team remains fully committed to assisting our customers and helping them make the most of their time on the water. ABC Boat Hire