I would like refund. I mailed shoes back as instructed. No refund was received. All the contact phone numbers are unanswered. The website is now offline.
Product reviews
Date of purchase: 16/01/2020
0
Share
AS
ann sheridan
6 years ago
What ann sheridan said about Step2wo:
The wrong size was in the box when delivered so disappointed as I had to reorder and then pay for shipping
No display name for online@step2wo.com
Step2wo
6 years ago
We are sorry to hear this. We did have a look into your order and as far as we can see we did send the correct size. We do not seem to have any prior correspondence from you before you sent these back. If you would like to discuss further please do email us at online@step2wo.co.uk or call us on 0208 446 4795 and we would be happy to look into this for you and you the return costs.
Product reviews
Date of purchase: 09/01/2020
0
Share
YZ
yan zhang
6 years ago
What yan zhang said about Step2wo:
我个人觉得品牌质量是最重要的，让我愿意在这里购物。会推荐给朋友们。
No display name for online@step2wo.com
Step2wo
6 years ago
Fantastic feedback. We are so happy to know you love the quality of the shoes. Thank you for taking the time to let us know.
Paying for return is very expensive I ordered three
Pairs for my daughters had to send two pairs back. Would be good for free return.
No display name for online@step2wo.com
Step2wo
6 years ago
Thank you for your feedback. We are glad to you are happy with the shoes. We have taken your comments on board with regards to returns and will be looking into this for the future.
Product reviews
Date of purchase: 19/12/2019
0
Share
Trusted Customer
6 years ago
Excellent service great shoes
No display name for online@step2wo.com
Step2wo
6 years ago
Thank you for your feedback, we are glad to hear you like the shoes.
Product reviews
Date of purchase: 05/12/2019
0
Share
NT
Natalia Trush
6 years ago
What Natalia Trush said about Step2wo:
The delivery service could be much better. My parcel had arrived to Singapore on Monday, today is Wednesday but hasn’t been yet delivered to me. Aramex delivery is terrible.
No display name for online@step2wo.com
Step2wo
6 years ago
We are very sorry to hear there was a delay in you receiving the item despite the parcel being in Singapore. We have usually found Aramex to be a very efficient courier. We will look into this for you and do our best to ensure this does not happen in the future.
Highly recommended. Returning customer for 5 years now. Great quality of private label footwear, my son loves their formal shoes - for both design and comfort.
No display name for online@step2wo.com
Step2wo
6 years ago
Fantastic feedback. Thank you for your custom over the 5 years., we are so very glad your son loves our formal shoes!
The ordering and delivery is fine, but not happy at having to pay charges to send back, almost all places now have free returns! Would put me off ordering again from them!
No display name for online@step2wo.com
Step2wo
6 years ago
Thank you for your feedback. We offer free delivery on all UK orders over £50 and do ask that the customer pay the postage for any returns. All delivery and return information can be found on our website, should you have any queries before purchasing. We will certainly take all your comments on board and this will be something we will be considering for the future
Product reviews
Date of purchase: 03/09/2019
0
Share
AK
ak
dublin
6 years ago
What ak said about Step2wo:
good shoes prompt service
No display name for online@step2wo.com
Step2wo
6 years ago
Thank you for your comments! Happy to hear you found the service to be prompt and that the shoes fit well.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
