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4Paws Pet Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 4,205 reviews

Trusted Customer

7 years ago

Great service so far and a competitive price

They're service so far was spot on, no complaints so far.

James

4Paws Pet Insurance

7 years ago

Good afternoon,

Thank you for your 5 star feedback.

I am so happy hear that you were pleased with the service.

Thank you for choosing to insure your pet with us here at 4Paws.

Kind regards,

James

Pet Advisor

Trusted Customer

7 years ago

Good customer service

I still havent received a copy of my policy. It would be good to send them to the customer quicker.

Graham

4Paws Pet Insurance

7 years ago

Good evening,

Thank you for your review.

I am so sorry to hear you have not yet received your confirmation email.

From looking into this, we did issue your email confirmation shortly after the policy was purchased, so I am sorry if this was not received.

I have now re sent your documents today, so please do not hesitate to contact a member of the pet team on 01423 535040 should you not receive them.

Kind regards,

Graham

Pet Advisor

Trusted Customer

7 years ago

Thank you for sorting this so quickly for me. I've now received all my documents.

Martin

4Paws Pet Insurance

7 years ago

Good Afternoon

Thank you for letting us know - I am glad you now have the relevant documents.

Thank you also for amending your initial review!

If you do ever need us for anything else, please dont hesitate to let us know.

Hope you enjoy your day from us all here at 4Paws!

Kind regards

Martin

Sales Team

Trusted Customer

7 years ago

Quick and easy input for quotation.

A quick and easy input form for quotation.

Graham

4Paws Pet Insurance

7 years ago

Good evening,

Thank you for taking your time to provide feedback, we really do appreciate it.

I am so happy to hear that you found our policies quick easy to buy.

Kind regards,

Graham

Pet Advisor

Trusted Customer

7 years ago

So far, so good!

I am a first time pet owner, so didn’t have anything to compare to. Having used a search engine this policy seemed the most reasonably priced for the amount your covered for. Hopefully, though I...

Jon

4Paws Pet Insurance

7 years ago

Good Morning, Thank you so much for taking your time to provide us with this feedback, it really is so appreciated.

If you do ever need us for anything else, please don’t hesitate to let us know.

Kind Regards

Jon - Pet Adivsor

Trusted Customer

7 years ago

What Trusted Customer said about 4Paws Pet Insurance:

Superb customer service

Jon

4Paws Pet Insurance

7 years ago

Good Morning, Thanks so much for leaving us this review.

I am so pleased to hear that you were happy with the service you have received from us here at 4Paws during the sales process.

Thank you for choosing to insure your pet with us here at 4Paws.

Kind Regards
Jon - Pet Advisor

Trusted Customer

7 years ago

What Trusted Customer said about 4Paws Pet Insurance:

Online purchase and confirmation was straightforward, but disappointed that 36 hours later I have still not received any policy documents.

Martin

4Paws Pet Insurance

7 years ago

Good Morning!

Thank you so much for taking your time to provide us with this feedback, it really is so appreciated.

I am so sorry to hear you have not yet received your confirmation email.

From looking into this, we did issue your email confirmation shortly after the policy was purchased, so I am sorry if this was not received.

I have now re sent your documents today, so please do not hesitate to contact a member of the pet team on 01423 535040 should you not receive them.

Kind regards,

Martin

Pet Team Sales Adviser

Trusted Customer

7 years ago

What Trusted Customer said about 4Paws Pet Insurance:

Easy process good value very pleased

Martin

4Paws Pet Insurance

7 years ago

Hi There!

Thank you so much for taking time out of your day to provide us with feedback!

I am so happy to hear that the website was easy to use, and that we were able to offer the right cover at a competitive rate for you and your pet.

Thank you for choosing to insure your pet with us here at 4Paws.

Kind regards,

Martin

Sales Adviser

Trusted Customer

7 years ago

Highest cover for the best price

Martin

4Paws Pet Insurance

7 years ago

Good Morning!

What a great review – thanks so much for your comments!

It’s great to hear that you were happy with the policy you chose with us here at 4Paws, along with the price too!

If you ever require any assistance please do not hesitate to contact us on 01423535040.

Warm Regards,

Martin

Sales Adviser

Trusted Customer

7 years ago

I’ve purchased the insurance apparently, so far I have not received a confirmation email, or any documentation. I’ve have only received this email asking for feedback. Therefore reason for negative...

Martin

4Paws Pet Insurance

7 years ago

Good Morning.

Thank you for your review.

I am genuinely sorry to hear you have not yet received your confirmation email.

From looking into this, we did issue your email confirmation shortly after the policy was purchased, so i am sorry if this was not received.

I have now re sent your documents today, so please do not hesitate to contact a member of the pet team on 01423 535040 should you not receive them.

Kind regards, Martin

Sales Adviser

Trusted Customer

7 years ago

What Trusted Customer said about 4Paws Pet Insurance:

Very easy to do online and very good value for the amount of cover

Martin

4Paws Pet Insurance

7 years ago

Good morning,

Thank you so much for taking time out of your day to provide us with feedback!

I am so happy to hear that the website was easy to use and that we were able to offer the right cover for you and your pet. Thank you for choosing to insure your pet with us here at 4Paws.

Kind regards,

Martin

Sales Adviser

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