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1st Class Credit Union Reviews | Customer Service Reviews for https://www.feefo.com/reviews/1st-class-credit-union | Feefo

Displaying all 1,946 reviews

Trusted Customer

4 years ago

Date of purchase: 22/02/2021

Always handled any queries I have quickly and respectfully and that was before the pandemic. Since their service has been excellent.

Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your review and kind words about our service. 1st Class CU

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PAUL

4 years ago

Date of purchase: 22/02/2021

What PAUL said about 1st Class Credit Union:

Top class!

Top class. Staff are always extremely helpful and friendly, they really cant do enough for you. Easy to save and withdraw money without fuss. The app is also brilliant. Any information needed is...

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Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your kind review, it means a lot. 1st Class CU

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Trusted Customer

4 years ago

Date of purchase: 22/02/2021

Excellent Service, app is idiot proof!

Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your 5-star review of our service and our mobile app. We are glad you like it. 1st Class CU

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Trusted Customer

4 years ago

Date of purchase: 22/02/2021

I've been trying to adjust my savings payment and been advised by 1st Class CU that this can be done online using the app in members area, but there's no option there to do this, making it really...

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Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your feedback. Changing payments can only be completed via our online members area. Unfortunately, it is not available from within our mobile app as of yet. We are working to add this feature as quickly as possible. 1st Class CU

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MICHELE

4 years ago

Date of purchase: 22/02/2021

What MICHELE said about 1st Class Credit Union:

Staff are excellent and calls answered within 5 mins

I applied for a loan and within 30 mins had an outcome. Excellent online service

Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your kind words about our staff and the loan process. 1st Class CU

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STEVEN

4 years ago

Date of purchase: 22/02/2021

What STEVEN said about 1st Class Credit Union:

still awaiting access code so i can log in i have waited 18 months for someone to sort it out they are never in the office when i am ready to talk to them

Luke McGilvray

1st Class Credit Union

4 years ago

A member of our member services team will contact you to resolve the issue. Thank you for your feedback. 1st Class CU

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Kevin

4 years ago

Date of purchase: 22/02/2021

What Kevin said about 1st Class Credit Union:

Fast and efficient service.

Fast and efficient service. I used the online service.

Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your kind comments on our service. 1st Class CU

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CHRIS

4 years ago

Date of purchase: 22/02/2021

What CHRIS said about 1st Class Credit Union:

Perfect

Excellent service. I remember providing feedback about how horrible the website was to use and my issues with the app. These issues were all sorted within a few months. They listen to feedback, and...

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Luke McGilvray

1st Class Credit Union

4 years ago

We are very happy to hear your previous feedback was listened to and acted upon. Thank you each piece of feedback you have given. 1st Class CU

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Jacqueline

4 years ago

Date of purchase: 22/02/2021

What Jacqueline said about 1st Class Credit Union:

Simply straight forward

Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your feedback and star rating. 1st Class CU

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Zdzislaw

4 years ago

Date of purchase: 22/02/2021

What Zdzislaw said about 1st Class Credit Union:

Very good

Very fast service

Luke McGilvray

1st Class Credit Union

4 years ago

Thank you for your 5-star review. 1st Class CU

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About 1st Class Credit Union

We are a credit union who provide members with the opportunity to save regularly while providing access to affordable finance. Our savings and loans services help thousands of members every year.

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0141 552 8408

Aspire Business Centre, 16 Farmeloan Road, Glasgow, Lanarkshire, G73 1DL, United Kingdom