Rate Drop Reviews

Hi, I would like to say that we take all comments regarding our service and product as extremely helpful good or bad. Our aim is to have happy customers who believe in our product and our customer service. A lot has changed over the last 12 months since you took a loan with us. We now offer one of the lowest rates for a guarantor loan in the UK and our main aim is to make sure all our customers are happy. I assure you your comments have been passed over to senior management for review and we will listen to your calls with our adviser. We are disappointed when we receive negative feedback and I hope since our conversation I have helped alleviate your issues and move forward in addressing it somewhat.

Glad we have helped in this matter and thank you for the kind follow up message.

Hi, Its disappointing to see you have reviewed our service so harshly. If we do not receive payment on due days, both customer and guarantor are made aware as soon as possible. There was and is nothing high pressure about the message its just to let you know where we are up to. Apologies if this caused you any problems. Regarding the monthly statements, we do send annual statements out in the post and you can login to your account for which you are sent a username and password when we pay out your loan and see a month by month statement of your account. We don't send paper monthly statements as this would be a environmental waste of resources when this can all be done electronically through your account on our website.

Hi, I'm sorry to hear you have had a bad experience in contacting us. The email address you have been writing to has a high spam filter due to the amount of emails that come through it. We do have many other ways to contact us, our main email is "info@1plus1loans.co.uk" for any questions or contact. I have also had the online contact form checked and all seems to be working fine. If you can email info@1plus1loans.co.uk and give me a a good time to call you to discuss matters that would be appreciated.