Disgusting. I paid for next day delivery and the product arrived 5 days later way past the date I needed it for a lesson. Such a joke!
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that your order did not arrive when you expected it to.
I can that from the tracking information that unfortunately there were some issues with our courier that resulted in the delay you experienced. To make up for this, we have refunded your whole order along with your delivery charges on query 5396524 on 15/03/2018. Please note that this could have taken up to 3-5 working days to arrive in your bank or building society account.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
You claim that you refunded the whole order including the delivery charge on the 15/03. However I have a bank statement and an email from the person in customer service that displays that I was only given the delivery charge back not the item charge.
Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your response. Please accept my apologies that only your delivery charge was refunded.
Unfortunately there was en error that resulted in this, I can confirm that we have no refunded your whole order on query 5399295. This has been actioned today and should take between 3-5 working days to arrive in your bank or building society account.
Apologies for any inconvenience that this may have caused you.
It was promt and I received all the items.
Only one thing that puzzled me was: why to use DPD for delivery when you should be keeping our postmen in their jobs. My stamps should have been deliered by...
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
