Sorry to hear the ring is not as hoped for. Your ring is a size J and is fully returnable and you are still within the 30 days (until 19th June 2011).
If you have any concerns about the ring at all and would like us to check it or of course give you a refund than please do let us know.
Gary Ingram
The Diamond Store
Thanks for the feedback and I am sorry to learn that the earrings didn't live up to expectations.
We would of course be more than happy to provide a refund if this is what you wish.
Gary Ingram
The Diamond Store
The ring I ordered took about 6 weeks to arrive after they stated it would take a week!During that time I received no satisfactory explanation for the delay.
The Diamond Store
The Diamond Store
14 years ago
You are right it did take that long, it shouldn't have and I am sorry about that.
We sold a lot of these rings over the Christmas period and it took a lot longer for us to get new stock made than was planned.
It looks like we weren't very good at passing this information onto you.....this is not like us and is the bit that hurts the most!
I am glad that we got there in the end and that you love the ring.
Thanks for the feedback and once again sorry you had to wait.
Gary Ingram
The Diamond Store
Thank you for your feedback. We are sorry to hear that you battle to get your tanzantie ring to sparkle as before! Please do visit this link on our website for some tips, http://www.thediamondstore.co.uk/help/help-guides/caring.cfm... but Debbie from the office has suggested cleaning the underneath of the ring with a toothbrush gently.
I hope this helps!
Roxanne
Thank you for this feedback, we are sorry to hear that the pink sapphires werent as bright as you had expected, this is why we offer the 30 day returns policy as its difficult to show the items exactly as in real life. We do hope you are happy as this is a gorgeous ring!
Roxanne
Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.