Tenon Tours creates personalized trips that connect you to the best of Europe.
Εξυπηρέτηση
4.8
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80
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βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 749 κριτικών
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 years ago
A great trip! Thank you.
Staff very helpful and wonderfully pleasant. Events well organized. Daily breakfasts and meals excellent. Would have rated 5 stars except few venues considered the handicap members of our group....
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Thank you for this feedback! I am thrilled you had a wonderful time in Ireland during the College Football Classic event and felt that everything was well organized. We appreciate your comment about the venues having few accessibility options. This helps us plan for the better for next year. Thank you for choosing Tenon Tours! We hope to travel with you again soon.
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 years ago
Overall trip was awesome, communication from/through Tenon was not good
Overall was ok. Staff was friendly and answered when called. Overall communication was not good. Arrived at airport in terminal 1 and had to contact agents by phone to find out where to meet ( which...
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Thank you for this feedback! We are happy to hear that you enjoyed your time in Ireland overall. We apologize that our communication was not quite up to par, especially when it came to instructions regarding navigating the airport. It's helpful to know about the location of your stadium seats as well. Each of our team members reads these reviews so we can ensure better service in the future. These comments will greatly help us improve the College Football Classic event in the years to come. Ultimately, we're glad you had a great time! Thank you very much for choosing Tenon Tours.
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Κοινοποίηση
MA
Mark
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Mark για Tenon Tours:
Go Irish
Gracie, our tenon Ambasador kept us informed thru the entire process. Transfers and tours and events were seamless
Emily
Tenon Tours
3 years ago
Hi Mark,
We're happy to hear you had a wonderful time at the College Football Classic! I will be sure to share your kind words with Gracie as well. We hope we'll get to travel with you again soon!
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 years ago
Tenon service.
Always there for you. Great suggestions on tours. You can count on any questions you have to be answered quickly.
Emily
Tenon Tours
3 years ago
Thank you for five stars! It's great to hear you felt our suggestions were helpful and that we were available 24/7 if any issues were to arise. We hope to travel with you again soon!
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 years ago
Hotel was unacceptable and under renovations. No accessible rooms although requested. Event spaces were too small for amount of people attending and again not accessible for all. Transportation...
Διαβάστε περισσότερα
Emily
Tenon Tours
3 years ago
Thank you for taking the time to share these comments. Each of our team members reads these feedback reviews so that we can continually make our service better. I apologize we did not live up to your expectations this time. The inability to secure an accessible room is understandably an issue. This, I'm sure, was very disappointing especially because it was requested at an earlier date. While the room for the Welcome Party was also not accessible, I do understand that our team let you know this in advance and offered other options. Regardless, I absolutely see where that would be cause for frustration and do apologize.
As for transportation, it was delayed several times due to the volume of individuals at the event. While this was out of our control, it still is not what we would have wanted for your experience.
Overall, I do hope you enjoyed your time at the College Football Classic. If you would like to provide any further details about your stay, please feel free to email travel@tenontours.com so we can address them. We thank you for traveling with us.
Αξιόπιστος πελάτης
3 years ago
Emily,
I appreciate you taking the time to read and respond. “Colin Farrell ” (don’t know real name) was very gracious at welcome party providing drinks etc however tailgate was also not accessible including bathrooms Those places were not big enough and should not have been selected to begin with
Emily
Tenon Tours
3 years ago
Thank you very much for this additional feedback!
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Κοινοποίηση
TH
Thomas
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Thomas για Tenon Tours:
Loved Gracie she was a great help with every part of the trip.
Emily
Tenon Tours
3 years ago
Hi Tom,
We're glad you had a wonderful time at the CFC event! I will be sure to share your kind words with Gracie. We hope to travel with you again soon!
1
Κοινοποίηση
MI
Michael
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Michael για Tenon Tours:
Tenon is the best!
The staff, the outline of what to see and do and the amazing Ap make this so easy for us who have never been to Ireland.
Emily
Tenon Tours
3 years ago
Hi Michael,
This is wonderful to hear! I am glad you had a wonderful trip and found the app to be useful when navigating your daily itinerary. We hope to travel with you again soon. Thank you for choosing Tenon Tours!
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Κοινοποίηση
DA
Daniel
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Daniel για Tenon Tours:
Outstanding support and professionally friendly !
Chris was fantastic , made the trip truly fun, helped us with the local places to go and added on sites to visit
Emily
Tenon Tours
3 years ago
Hi Daniel,
Thank you for five stars! I am thrilled you had a wonderful time. I hope we'll get to travel with you again soon. Thank you for choosing Tenon Tours!
0
Κοινοποίηση
SC
Scott
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Scott για Tenon Tours:
Everything went smoothly all the tours they booked for me were great. Would recommend
Emily
Tenon Tours
3 years ago
Hi Scott,
We are glad to hear you had a wonderful time exploring Ireland! It's great you felt that the tours we scheduled aligned with your interests and your time abroad was enjoyable, and all ran smoothly.
We would love to know more about why your experience has been rated four stars — if you'd like to share more details, feel free to email us at travel@tenontours.com. We hope we get to travel with you again soon! Thank you for choosing Tenon Tours.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
3 years ago
Everything was detailed well down to the last element of the trip and satisfied our planned needs. Good variety of sights and activities
Emily
Tenon Tours
3 years ago
Thank you for sharing your thoughts with us! We're glad you had a great time in Ireland and felt the itinerary had a nice variety of activities. We love that we were able to take the stress out of planning for you. Thank you for choosing Tenon Tours!
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
