Tenon Tours creates personalized trips that connect you to the best of Europe.
Εξυπηρέτηση
4.8
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βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 764 κριτικών
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Scotland 2024
They listened to what we wanted to do and get from our trip, they customized our trip based upon our dreams. They were readily available when we wanted or needed to make changes.
Emily
Tenon Tours
2 years ago
Thank you so much for your wonderful review! We're delighted to hear that we were able to customize your trip and provide the support you needed. It’s always our goal to make your travel experience as seamless and enjoyable as possible. We look forward to planning more memorable trips for you in the future!
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Κοινοποίηση
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Robert
Επαληθευμένη από το Feefo
Fredonia,NY
2 years ago
Τι είπε ο Robert για Tenon Tours:
Above and beyond
The service I received for the very minor issues I had was outstanding. Above and beyond they resolved them quickly and to our satisfaction
Emily
Tenon Tours
2 years ago
Hi Robert,
Thank you for the five-star review! While we never want our travelers to experience issues, we're glad that we were able to step in and help resolve it quickly. We hope we have the chance to travel with you again soon!
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Κοινοποίηση
JO
Jonathan
Επαληθευμένη από το Feefo
Richmond Virginia
2 years ago
Τι είπε ο Jonathan για Tenon Tours:
Tenon delivers everywhere but parking.
This trip was the second time we used Tenon to organize an itinerary to meet our specific requirements. The Tenon Tours app is much improved. This trip with our grandchildren was great. A highlight...
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Hi Jonathan,
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your trip with your grandchildren and that the Schlosshotel Kronberg provided outstanding service. We appreciate your feedback on the Tenon Tours app and are glad to know it has improved.
Regarding the Audi Q3 and parking concerns, we apologize for the inconvenience caused. We will definitely take your suggestions into consideration to improve our services. I have passed this on to my supervisor so we can consider booking parking for our travelers in the future. Ensuring that our clients have a seamless and enjoyable travel experience is our top priority.
Thank you for choosing Tenon Tours again. We look forward to the opportunity to travel with you in the future and provide an even better experience.
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Emily
Tenon Tours
2 years ago
Thank you for your feedback! We'd love to know why you rated us four stars. If you have any further comments about our service, please feel free to email travel@tenontours.com. We hope we have the opportunity to travel with you again!
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Terrific planning assistance
Great recommendations and assistance with planning 5 days of our trip to Dingle, Galway, Aran Islands, Cliffs of Moher and more.
Emily
Tenon Tours
2 years ago
Thank you for the five-star review! We're happy to hear that your time in Ireland was fantastic and that we were able to help with the planning side of things so you could fully enjoy it. We hope to travel with you again soon! Thank you for choosing Tenon Tours.
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Κοινοποίηση
HI
Hilda
Επαληθευμένη από το Feefo
Los Angeles
2 years ago
Τι είπε ο Hilda για Tenon Tours:
Unforgettable Trip to Ireland
From beginning to end, Tenon Tours staff were extremely helpful, patient, informative and tailored our trip to Ireland and Scotland based on our likes and needs. We spent a glorious 10 days abroad,...
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Hi Hillary,
Thank you for the five-star review! We're thrilled to hear that you enjoyed your time in Ireland and Scotland and felt that the itinerary was tailored to your interests. It's wonderful to know that you liked all of the hotels and found all of the transportation and tours to be seamless. We look forward to the opportunity to travel with you again soon. Thank you for choosing Tenon Tours!
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Well done, Stephanie and Robin!
I have worked with Stephanie several times in the past, and the service she gives is top of the line, 24/7, always spot on. Robin assisted with the support and follow up--it was well done & much...
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Thank you for your fantastic review! We're delighted to hear about your positive experience with Stephanie and Robin—I’ll be sure to pass your kind comments along to them. It's great to know that the level of support and communication provided was fantastic—that's what we aim for! We're happy to hear you were pleased with the itinerary and felt we worked efficiently. We look forward to planning more trips for you and your clients. Thank you for choosing Tenon Tours!
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Κοινοποίηση
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Andy
Επαληθευμένη από το Feefo
Virginia
2 years ago
Τι είπε ο Andy για Tenon Tours:
Great Germany Getaway
We were very happy with the 12-day trip planned for us to drive across Germany. Most of the hotels selected were excellent, with great service and location, and the booked tours by local guides were...
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Hi Tim! Thank you so much for your wonderful feedback! We're thrilled we had the opportunity to travel with you once again. It's great to hear that you enjoyed the trip across Germany. We're glad you felt supported throughout the planning process and the actual trip and that you felt someone was always available should you need support. We are looking forward to traveling with you again soon! Thank you for choosing Tenon Tours!
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Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
4.5 stars - great experience overall
Honestly I would give them 4.5 if I could. Overall my first experience with them was good. During the development phase there was great interaction and ideas. Setting it up went fairly smooth. Our...
Διαβάστε περισσότερα
Emily
Tenon Tours
2 years ago
Thank you for taking the time to provide this detailed feedback! Comments like yours help us improve our services as we strive to give our travelers the best possible experience and ensure they feel safe and cared for.
We deeply apologize for the stress caused by the flight cancellation. I spoke with our team and understand that Jill attempted to call you, but the call didn’t go through, leading to chat communication instead. We recognize that a phone call would have been ideal. We're constantly working to improve our service and want our travelers to feel supported every step of the way, so thank you for sharing these comments.
We’re glad you ultimately enjoyed the trip overall! Thank you for choosing Tenon Tours, and we hope to travel with you again soon.
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.