Efficient electric heating solutions for warmth and comfort. Specialists in electric radiators, towel rails and water heaters.
Εξυπηρέτηση
4.4
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48
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βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 2,649 κριτικών
ST
stewarttennant
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο stewarttennant για Rointe UK:
Bathroom towel rail
Excellent quality with good instructions and easy warranty registration
Customer Service
Rointe UK
2 years ago
Hello! We appreciate you sharing with us your experience with our products and services. If you have any questions please contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you.
Have a nice day!
0
Κοινοποίηση
VE
veronicajeanthomas
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο veronicajeanthomas για Rointe UK:
Fast efficient heat fully controlable with the wifi, would certainly recomm
Efficient and helpful,
Customer Service
Rointe UK
2 years ago
Hello Veronica, we appreciate you sharing with us your experience with our products and services. If you have any questions please contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you.
Have a nice day!
0
Κοινοποίηση
DA
daveryland
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο daveryland για Rointe UK:
Excellent
Excellent product and service from Rointe.
Customer Service
Rointe UK
2 years ago
Thank you very much for your review! We appreciate you sharing with us your experience with our products and services. If you have any questions please contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you. Thank you!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Quality looks excellent
Purchased through local retailer, excellent service
Customer Service
Rointe UK
2 years ago
Thank you very much for your review! We appreciate you sharing with us your experience with our products and services. If you have any questions please contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you. Thank you!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Bought from heater shop. Less than 24 hours from purchase it was at our home.
Customer Service
Rointe UK
2 years ago
Thank you so much! We appreciate you sharing with us your experience with our products and services. If you have any questions please contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you. Thank you!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Excellent quality, well made, low on electric usage, effective and efficient
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! We appreciate hearing about your experience with our products. If you have any questions, please do not hesitate to contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you. Thank you!
0
Κοινοποίηση
EM
emctaggart
Επαληθευμένη από το Feefo
Scotland/west coast.
2 years ago
Τι είπε ο emctaggart για Rointe UK:
background warmth without any hassle.
I purchased the Rointe heaters on the recommendation of my daughter who had already installed hers in West Yorkshire. I live in the exposed and windy west coast of Scotland and have spent years, and...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! We appreciate hearing about your experience with our products. If you have any questions, please do not hesitate to contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you. Thank you!
0
Κοινοποίηση
JO
johnsmith
Επαληθευμένη από το Feefo
Jersey, Channel Islands
2 years ago
Τι είπε ο johnsmith για Rointe UK:
great product but not perfect (wifi). registration process appalling.
Radiators are great but I have only been able to connect to one of them by wifi. Rang your helpline but they were only able to suggest altering our router settings. I was concerned that could impact...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Good Morning! Thank you so much for your review. We've sent your case to our support team, they will contact you again. We would like to solve your problem of connectivity. The serial number registration helps us to identify your product quicker so that we can solve your problem as soon as possible. If you have any question you can contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
Customer Service
Rointe UK
2 years ago
Good morning, we are sorry for the inconvenience you have had in pairing the devices. It is possible that you have misunderstood the instructions given by our technical support regarding the configuration of your router. Our devices work with a 2.4Ghz network and we do not guarantee pairing with a 5Ghz network. The routers work with both networks simultaneously, but sometimes both have the same name and we ask you to differentiate the networks to make sure you are connected to the correct one. However, if you would like a specialist to review all the details of your case, you can contact us at gestion.qos@rointe.com
As far as the length of the serial numbers is concerned, the regulations state that this has to be the case, so there is nothing we can do about it.
JO
johnsmith
2 years ago
Hi
Hope I can explain myself sufficiently well.
Wi-fi is a mesh system using 2.4 and 5Ghz simultaneously
I have three D series radiators, two in the kitchen, one in the hall.
The first radiator in the kitchen connected to wi-fi easily and uses the 2.4Ghz network automatically.
I have never been able to connect either of the other two radiators.
This morning I switched off the 5Ghz network and attempted to connect the radiator in the hall. I switched off the other two radiators just in case I was picking up wi-fi from one of the other two radiators (if this is even possible?).
I can log into the network from the radiator in question and I get the message "Linked device/Waiting Config" on the radiator screen.
Shortly thereafter the wi-fi link drops "no internet connection" and the radiator screen remains as above.
Before doing any of this I rebooted the mesh system, switched the hall radiator off and on and likewise my iPad and iPhone (I tried both).
Anything else I can try?
Thanks
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Excellent customer service response.
Great response from customer service team. Resolved a problem with my Belize radiator really quickly, sending a replacement model without any fuss. Definitely worth registering your product online...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
It was easy to add radiator to my previous purchases on the website
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
Rointe are a trusted manufacturer of electric solutions for space and water heating. We provide technologically advanced, energy-efficient systems that create comfortable homes without excessive consumption or unnecessary costs.
Specialists in easy to install, smart electric radiators, towel rails, unvented water heaters and heat pumps, alongside underfloor heating.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Rointe are a trusted manufacturer of electric solutions for space and water heating. We provide technologically advanced, energy-efficient systems that create comfortable homes without excessive consumption or unnecessary costs.
Specialists in easy to install, smart electric radiators, towel rails, unvented water heaters and heat pumps, alongside underfloor heating.