Efficient electric heating solutions for warmth and comfort. Specialists in electric radiators, towel rails and water heaters.
Εξυπηρέτηση
4.5
/5
5
4
3
2
1
46
6
4
1
3
60
βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 2,633 κριτικών
EM
emctaggart
Επαληθευμένη από το Feefo
Scotland/west coast.
2 years ago
Τι είπε ο emctaggart για Rointe UK:
background warmth without any hassle.
I purchased the Rointe heaters on the recommendation of my daughter who had already installed hers in West Yorkshire. I live in the exposed and windy west coast of Scotland and have spent years, and...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Thank you so much for your review! We appreciate hearing about your experience with our products. If you have any questions, please do not hesitate to contact our technical support team on 0203 321 5929 or support@rointe.co.uk so we can help you. Thank you!
0
Κοινοποίηση
JO
johnsmith
Επαληθευμένη από το Feefo
Jersey, Channel Islands
2 years ago
Τι είπε ο johnsmith για Rointe UK:
great product but not perfect (wifi). registration process appalling.
Radiators are great but I have only been able to connect to one of them by wifi. Rang your helpline but they were only able to suggest altering our router settings. I was concerned that could impact...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Good Morning! Thank you so much for your review. We've sent your case to our support team, they will contact you again. We would like to solve your problem of connectivity. The serial number registration helps us to identify your product quicker so that we can solve your problem as soon as possible. If you have any question you can contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
Customer Service
Rointe UK
2 years ago
Good morning, we are sorry for the inconvenience you have had in pairing the devices. It is possible that you have misunderstood the instructions given by our technical support regarding the configuration of your router. Our devices work with a 2.4Ghz network and we do not guarantee pairing with a 5Ghz network. The routers work with both networks simultaneously, but sometimes both have the same name and we ask you to differentiate the networks to make sure you are connected to the correct one. However, if you would like a specialist to review all the details of your case, you can contact us at gestion.qos@rointe.com
As far as the length of the serial numbers is concerned, the regulations state that this has to be the case, so there is nothing we can do about it.
JO
johnsmith
2 years ago
Hi
Hope I can explain myself sufficiently well.
Wi-fi is a mesh system using 2.4 and 5Ghz simultaneously
I have three D series radiators, two in the kitchen, one in the hall.
The first radiator in the kitchen connected to wi-fi easily and uses the 2.4Ghz network automatically.
I have never been able to connect either of the other two radiators.
This morning I switched off the 5Ghz network and attempted to connect the radiator in the hall. I switched off the other two radiators just in case I was picking up wi-fi from one of the other two radiators (if this is even possible?).
I can log into the network from the radiator in question and I get the message "Linked device/Waiting Config" on the radiator screen.
Shortly thereafter the wi-fi link drops "no internet connection" and the radiator screen remains as above.
Before doing any of this I rebooted the mesh system, switched the hall radiator off and on and likewise my iPad and iPhone (I tried both).
Anything else I can try?
Thanks
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Excellent customer service response.
Great response from customer service team. Resolved a problem with my Belize radiator really quickly, sending a replacement model without any fuss. Definitely worth registering your product online...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
It was easy to add radiator to my previous purchases on the website
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Good upto now
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
2 years ago
Excellent service,product is working well
excellent service throughout, ordered via Aircon Centre, Walsall, delivered within 48 hours.
Helpful courier, easy to installed.
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
FR
frenkli23
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο frenkli23 για Rointe UK:
Great costumer service
Customer Service
Rointe UK
2 years ago
Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
0
Κοινοποίηση
LA
larlord
Επαληθευμένη από το Feefo
Dundalk Ireland
2 years ago
Τι είπε ο larlord για Rointe UK:
WARRANTIES ARE MEANINGLESS.
Unit under developed a fault - I reported it on 26th October.
Customer support immediately accepted fault was covered by warranty and undertook to send out engineer to repair the unit.
Three...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Hello! We're sorry for any inconvenience caused. I've sent your contact details to our support team to solve your problem as soon as possible. This is an unusual situation so perhaps there must be a problem with the installer. We will solve it right away. Thank you so much!
Customer Service
Rointe UK
2 years ago
Good afternoon, We apologise for what happened. In our system, the technician's management appears to us as completed, as we let you know. We have not heard from you subsequently, so we understood that the problem was solved. We will contact you and the technician today to clarify this situation.
0
Κοινοποίηση
TI
timmins135
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο timmins135 για Rointe UK:
Brilliant . Well improved in our bedroom. Very pleased. Would recommend to anyone. May invest in another one for one other bedroom.
Customer Service
Rointe UK
2 years ago
Thank you so much! We hope you enjoy your product. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Have a nice day!
1
Κοινοποίηση
MC
Mark Couch
Επαληθευμένη από το Feefo
2 years ago
Τι είπε ο Mark Couch για Rointe UK:
A quality product with energy saving features. Overall very pleased.
My order went through efficiently and the radiators were delivered promptly and professionally by their provider. I'm delighted with the radiators they are simple to install and not too difficult to...
Διαβάστε περισσότερα
Customer Service
Rointe UK
2 years ago
Hello Mark! You can change the limits of the modes that you have in your App. The recommended limits are from 18°C to 21°C but feel free of changing them. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you so much for your review!
MC
Mark Couch
2 years ago
I appreciate the response but if you check the app controls you will see the minimum comfort setting is only 19°C, I would post a screenshot but it's not possible in this communication.
Customer Service
Rointe UK
2 years ago
Hello Mark! If you want to set a lower temperature you need to use the Eco Mode. The Confort Mode has a minimum temperature of 19. The Eco Mode offers you the possibility of setting you temperature range between 7º to 18,5º in the D Series range. I hope you find this information useful. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk
Thank you so much for your review!
MC
Mark Couch
2 years ago
I am aware of the Eco mode. The point I am trying to get through is Rointes own recommendations is to set a minimum "comfort" temperature of 18°C and yet it isn't possible. The 24 hour programming only allows for setting temperatures using Eco/Comfort/Off i.e. the temperatures preset for each value, so as a program the comfort setting can only be set at a minimum of 19°C. It would make sense to allow us, the customer, to choose our own preference for a minimum setting rather than being restricted.
Rointe are a trusted manufacturer of electric solutions for space and water heating. We provide technologically advanced, energy-efficient systems that create comfortable homes without excessive consumption or unnecessary costs.
Specialists in easy to install, smart electric radiators, towel rails, unvented water heaters and heat pumps, alongside underfloor heating.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Rointe are a trusted manufacturer of electric solutions for space and water heating. We provide technologically advanced, energy-efficient systems that create comfortable homes without excessive consumption or unnecessary costs.
Specialists in easy to install, smart electric radiators, towel rails, unvented water heaters and heat pumps, alongside underfloor heating.