I was charged twice for a product and after one month I have no invoice and no money back.
Rachel
ILX Group
2 years ago
Thank you for your feedback. I can see from our system that you purchased two courses - PRINCE2 Practitioner e-learning and Scrum Master e-learning - and you got charged just once for each course. There are also several emails between you and our customer support team, but there are no emails from you saying you had been charged twice for a course and were requesting a refund. If you feel that you are due a refund, then please do get back in touch with the team at contactus@ilxgroup.com.
Κριτικές προϊόντων
Rachel
ILX Group
2 years ago
Thank you for your feedback. I can see from our system that you purchased two courses - PRINCE2 Practitioner e-learning and Scrum Master e-learning - and you got charged just once for each course. There are also several emails between you and our customer support team, but there are no emails from you saying you had been charged twice for a course and were requesting a refund. If you feel that you are due a refund, then please do get back in touch with the team at contactus@ilxgroup.com.
Course does not launch on any device. ILX support response for this area don’t answer calls. No resolution or refund in sight.
Rachel
ILX Group
2 years ago
Thank you for your feedback. We're very sorry to hear about the issues you had with this course. This is not a problem we often encounter and I can see on our system that our customer team spent several weeks trying to resolve this technical issue for you, with many emails between you and ILX team members. You then received a full refund.
Κριτικές προϊόντων
Rachel
ILX Group
2 years ago
Thank you for your feedback. We're very sorry to hear about the issues you had with this course. This is not a problem we often encounter and I can see on our system that our customer team spent several weeks trying to resolve this technical issue for you, with many emails between you and ILX team members. You then received a full refund.
Ημερομηνία αγοράς: 10/04/2023
16
Κοινοποίηση
SW
Scott Wilson
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Scott Wilson για ILX Group:
Corporate response is very slow. My Australian POC is quite responsive.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 06/04/2023
0
Κοινοποίηση
RU
Ricardo Ivan Castañeda Uscanga
Επαληθευμένη από το Feefo
3 years ago
Τι είπε ο Ricardo Ivan Castañeda Uscanga για ILX Group:
Excellent course and very happy with your support team. Thanks especially to Emma Lindop for your support throughout this journey.
ILX delivers accredited training to thousands of customers across the world every year.
We know learning has the power to transform lives and businesses. That's why we create learning experiences that inspire real, lasting change. Our courses will build new skills, changed behaviours, and greater confidence that lead to improved individual and collective performance.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
ILX delivers accredited training to thousands of customers across the world every year.
We know learning has the power to transform lives and businesses. That's why we create learning experiences that inspire real, lasting change. Our courses will build new skills, changed behaviours, and greater confidence that lead to improved individual and collective performance.