Great service until I started the course and then no contact when I asked for help
Rachel
ILX Group
13 days ago
We’re really sorry to hear that you felt unsupported once you started your course. That’s certainly not the experience we want any of our learners to have.
We’ve checked our records but haven’t been able to find any communication from you to our Customer Support team via email, live chat or our website contact form. Had we received your request, our team would have been very happy to help.
Support is available throughout your learning, and our eLearning packages also include access to tutor support if you have questions about the course content or need additional help with your studies.
We’re sorry that you weren’t able to access that support when you needed it and that this contributed to your experience of the course. If you would still like to speak to us, please do get in touch with our Customer Support team and we’ll be happy to help.
Κριτικές προϊόντων
Rachel
ILX Group
13 days ago
We’re sorry to hear that you found the course disappointing and that the learning experience didn’t work for you. We know how important it is for eLearning to make complex material clear and engaging.
Our PRINCE2 courses are accredited by PeopleCert, the owner of PRINCE2, and are designed to cover the syllabus and knowledge learners need to prepare for the relevant certification exams. This does mean learning some of the specific terminology, principles and concepts used within the PRINCE2 methodology, but we appreciate that the way people prefer to learn and engage with this material can vary considerably.
We regularly receive positive feedback from learners about the quality of our eLearning, including through Feefo and Trustpilot, but we also recognise that eLearning isn’t the right format for everyone. That’s why we offer PRINCE2 Project Management Foundation through live virtual and face-to-face classroom training as well as eLearning, giving learners the option to choose the learning environment that works best for them.
As part of your eLearning package, tutor support was also available if you were struggling with any of the course material or wanted to discuss any of the concepts in more detail. We would have been very happy to arrange this for you.
We’re genuinely sorry that the course didn’t meet your expectations and that you ultimately decided not to complete it. We appreciate you taking the time to share your feedback with us.
Was an exceptional service, responded promptly to my needs and got me on a course within a week. They helped me coordinate with my employer to get payment sorted. Everything ran seamlessly and it was...
Διαβάστε περισσότερα
Κριτικές προϊόντων
Ημερομηνία αγοράς: 15/10/2025
13
Κοινοποίηση
MV
Marija Vucinic
Επαληθευμένη από το Feefo
11 months ago
Τι είπε ο Marija Vucinic για ILX Group:
Well structures, keeps you engaged, highlights important issues, explaines th through examples supported by visuals.
Κριτικές προϊόντων
Ημερομηνία αγοράς: 14/10/2025
12
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
1 year ago
Κριτικές προϊόντων
Rachel
ILX Group
1 year ago
Thank you for your feedback, it’s great to hear that you felt well-prepared for your exam. Our courses are designed to give learners a strong understanding of the PRINCE2 methodology, how to apply it to any project in any sector, and the best possible chance of passing the exam – something that’s essential for many project managers. Once you begin applying PRINCE2 in your day-to-day work, you’ll find it helps you become a more effective project manager.
ILX delivers accredited training to thousands of customers across the world every year.
We know learning has the power to transform lives and businesses. That's why we create learning experiences that inspire real, lasting change. Our courses will build new skills, changed behaviours, and greater confidence that lead to improved individual and collective performance.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
ILX delivers accredited training to thousands of customers across the world every year.
We know learning has the power to transform lives and businesses. That's why we create learning experiences that inspire real, lasting change. Our courses will build new skills, changed behaviours, and greater confidence that lead to improved individual and collective performance.