Holiday Gems δεν είναι πλέον ενεργός πελάτης της Feefo
Εμφάνιση όλων των 6,855 κριτικών
MR
Mrs Beata Rabazynska
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mrs Beata Rabazynska για Holiday Gems:
Excellent service.
Booked our holiday online and received a phone call from Stuart .He was very helpful and friendly, explained and answered all my questions in detail. Excellent service.
Review Team
Holiday Gems
4 years ago
Thank you for sharing your experience. The team really appreciate the time taken to post the review.
0
Κοινοποίηση
MK
Mr Arif Khan
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Arif Khan για Holiday Gems:
BOOK AND GO
EXCELLENT SERVICE
Review Team
Holiday Gems
4 years ago
That's perfect - and we are delighted that the booking experience exceeded your expectations. Thank you for sharing your positive feedback,
0
Κοινοποίηση
MM
Mr Lee McGeough
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Lee McGeough για Holiday Gems:
Disgusting 'service', not as advertised holiday, total disaster
Zero service should mean zero stars. Traumatic experience leaving us in limbo with no support, missed a flight because of NO WEEKEND CUSTOMER SERVICE, holiday not as advertised, seeking full...
Διαβάστε περισσότερα
Review Team
Holiday Gems
4 years ago
We sincerely regret any inconvenience but as this was booked online we would recommend that you contact our customerliaison@holidaygems.co.uk to lodge the post-travel complaint. The complaints procedure is available in our Terms and Conditions to which you agreed when submitting your booking. Once received, our complaints team will do all possible to resolve the matter.
MM
Mr Lee McGeough
4 years ago
Cowards. A total sham of an agency.
0
Κοινοποίηση
MS
Miss Nicola Shepherd
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Miss Nicola Shepherd για Holiday Gems:
Booking the holiday was easy and the service was great. but the care team after is terrible. I arrived at my destination to no transfer. After an hour wait it ended up me paying for a taxi. I've...
Διαβάστε περισσότερα
Review Team
Holiday Gems
4 years ago
We sincerely apologise for any inconvenience caused and would advise that our after-sales team have emailed you and that the matter is in hand. Please email our complaints department with the taxi receipt on your return and the matter will be addressed.
0
Κοινοποίηση
MF
Mr Murray Fleming
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Murray Fleming για Holiday Gems:
Easy to book
Just very good
Review Team
Holiday Gems
4 years ago
Thank you for your positive comments, Murray. Feedback is always appreciated.
0
Κοινοποίηση
MG
Mr Kurt Gledhill
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Kurt Gledhill για Holiday Gems:
Bargain holiday
Great friends and informative advice - bargain holiday, seen the exact holiday with Jet2 for over £1500 more
Review Team
Holiday Gems
4 years ago
Wow!!! What a great outcome! Thank you for your positive feedback, Kurt. Our team always endeavour to source the best possible options for your personal needs.
0
Κοινοποίηση
MM
Miss Katherine Mcnamee
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Miss Katherine Mcnamee για Holiday Gems:
Avoid !!!
Company is a joke you must avoid at all costs. Booked holiday for next year Paid online then received a call saying it was going to be more than I originally paid. I paid for luggage etc. Then...
Διαβάστε περισσότερα
Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. The other issues have been addressed in full by our customer services team and we must therefore refute the claims made. Airline costs are non refundable from the time of confirmation and we regret that we are unable to make the offers requested.
0
Κοινοποίηση
MH
Miss Judith Heminsley
Επαληθευμένη από το Feefo
Walsall
4 years ago
Τι είπε ο Miss Judith Heminsley για Holiday Gems:
Brilliant service
Booking our cruise couldnt have been easier and more straightforward, thanks to the very helpful staff at Holiday Gems, especially Andy.
Review Team
Holiday Gems
4 years ago
Thank you for taking the time to post your positive feedback, Judith, it is always appreciated. You will have an amazing holiday !
0
Κοινοποίηση
MW
Mr Paul Wadhams
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Paul Wadhams για Holiday Gems:
Service was excellent. Fast and efficient throughout.
Review Team
Holiday Gems
4 years ago
We are delighted that we met all your expectations, Paul. Thank you for your positive feedback
0
Κοινοποίηση
ME
Mrs Janet Evans
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mrs Janet Evans για Holiday Gems:
Very polite and helpful
I would definitely book with them again so professional and helpful
Review Team
Holiday Gems
4 years ago
We would be delighted to help you plan many more holidays, Janet. Thank you for sharing your experience.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
