Holiday Gems δεν είναι πλέον ενεργός πελάτης της Feefo
Εμφάνιση όλων των 6,855 κριτικών
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
4 years ago
Great service
Nice, friendly and helpful customer service.
I'm happy and would be with Holiday Gem again
Review Team
Holiday Gems
4 years ago
We would be delighted to help you plan many more holidays. Thank you for your positive feedback.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
4 years ago
Great service
Very good service and friendly staff. I would recommend this company
Review Team
Holiday Gems
4 years ago
We appreciate the time taken to share your positive comments. Thank you
0
Κοινοποίηση
MT
Miss Jade Tait
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Miss Jade Tait για Holiday Gems:
Customer service
Customer service was fantastic I even had a call from Paul to go through my booking and he informed me that I could make my holiday cheaper!! Fantastic not all about the money for these guys! We...
Διαβάστε περισσότερα
Review Team
Holiday Gems
4 years ago
Paul will always endeavour to provide the best deal and service. Thank you for sharing your positive feedback, Jade.
0
Κοινοποίηση
MS
Mr Mark Salvage
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Mark Salvage για Holiday Gems:
Great service from a very helpful young lady named tilly will definitely use you again
Review Team
Holiday Gems
4 years ago
we know that Lily will appreciate the time taken to post your positive comments. Thank yo, Mark
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
4 years ago
Brilliant pleasant guy
Review Team
Holiday Gems
4 years ago
We are delighted that the service exceeded your expectations. Thank you for taking the time to post your positive review
0
Κοινοποίηση
MJ
Mr Thomas Jones
Επαληθευμένη από το Feefo
Liverpool
4 years ago
Τι είπε ο Mr Thomas Jones για Holiday Gems:
Easy to book
Booking was easy with a phone call to confirm the booking A+ and ask me if I needed help with the booking
Review Team
Holiday Gems
4 years ago
Thank you for the positive feedback, Thomas. It is always appreciated.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
4 years ago
they have kept in touch with us but we would appreciate more iinfo with regards to hotel accommodation.
Review Team
Holiday Gems
4 years ago
Thank you for your feedback. We are unsure what details are required but would recommend that you call or email our Custome Service team for any specifics required.
0
Κοινοποίηση
MS
Mr Thomas Smith
Επαληθευμένη από το Feefo
4 years ago
Τι είπε ο Mr Thomas Smith για Holiday Gems:
Still awaiting refund
Still waiting my refund 7 days on from when my trip was cancelled by you leaving me to have to rebook with the hotel direct the night before I travelled.
Review Team
Holiday Gems
4 years ago
We sincerely apologise for the system issue which resulted in such inconvenience. Unfortunately, the public holidays did impact on the refund process and timeframes and we have asked that this is given prompt attention. We do hope that you were able to enjoy the holiday despite the issue raised and thank you for your patience and co-operation.
MS
Mr Thomas Smith
4 years ago
Thank you for replying, can you please however commit to an actual timeframe for my refund instead of ambiguous non-committal responses. It’s been 9 working days.
Review Team
Holiday Gems
4 years ago
as the social media team, Mr Smith, we have no access to the accounting procedure. However, we have been advised that this will show in the original card account within 5 working days. Thank you again for your ongoing patience.
MS
Mr Thomas Smith
4 years ago
Thank you, so should be by Friday 14th.
Many thanks.
0
Κοινοποίηση
CM
Cynthia Moore
Επαληθευμένη από το Feefo
Helston Cornwall
4 years ago
Τι είπε ο Cynthia Moore για Holiday Gems:
Good service and hotel, and other facilities I booked with them were Great
Hotel I' was in on Kos was closing after 6 days.The provider allocated another hotel above my grade No extra costs incurred. Well satisfied with service and facilities provided. ,
Review Team
Holiday Gems
4 years ago
We are delighted that you accepted the upgraded hotel and we so appreciate the time taken to post such positive comments.
0
Κοινοποίηση
MW
Mrs Julie Wilson
Επαληθευμένη από το Feefo
Cumbria
4 years ago
Τι είπε ο Mrs Julie Wilson για Holiday Gems:
Holiday booking
Have used your service before and found the booking process very easy and good value for money. However the only fault this time was the on line price did not compare with the live price on...
Διαβάστε περισσότερα
Review Team
Holiday Gems
4 years ago
Thank you, Julie, for the positive feedback and we are most disappointed that in this instance we could not honour the online pricing. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and trust that you will have an amazing holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
