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Hive Κριτικές

Ονομαστική τιμή
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4.9
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5

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1

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βαθμολογίες κατά το προηγούμενο έτος

Εμφάνιση όλων των 29,824 κριτικών
TC
Trusted Customer
8 years ago
Ημερομηνία αγοράς: 06/08/2016
Τι είπε ο Trusted Customer για Hive:
Absolutely 1st class - very highly recommended.
0
Κοινοποίηση
TC
Trusted Customer
8 years ago
Ημερομηνία αγοράς: 06/08/2016
Τι είπε ο Trusted Customer για Hive:
Love hive
Great service and swift delivery
0
Κοινοποίηση
TC
Trusted Customer
Manchester
8 years ago
Ημερομηνία αγοράς: 06/08/2016
Τι είπε ο Trusted Customer για Hive:
Very efficient , quality service
0
Κοινοποίηση
Αξιόπιστος πελάτης
8 years ago
Ημερομηνία αγοράς: 06/08/2016
Impeccable
No problems
0
Κοινοποίηση
TC
Trusted Customer
Swansea Wales.
8 years ago
Ημερομηνία αγοράς: 06/08/2016
Τι είπε ο Trusted Customer για Hive:
excellent.
The books were fabulous. My granddaughter loved them. Thank you.
0
Κοινοποίηση
Αξιόπιστος πελάτης
8 years ago
Ημερομηνία αγοράς: 05/08/2016
Very quick...
Great".............
0
Κοινοποίηση
Αξιόπιστος πελάτης
8 years ago
Ημερομηνία αγοράς: 02/08/2016
Great service and delivery
Excellent service, and speedy delivery, well package vinyl record
0
Κοινοποίηση
Αξιόπιστος πελάτης
8 years ago
Ημερομηνία αγοράς: 05/08/2016
Quick letterbox delivery
Purchase could easily be put through letterbox and arrived on time.
0
Κοινοποίηση
Αξιόπιστος πελάτης
8 years ago
Ημερομηνία αγοράς: 03/08/2016
fast delivery - very easy ordering!
0
Κοινοποίηση
Αξιόπιστος πελάτης
8 years ago
Ημερομηνία αγοράς: 04/08/2016
horrible ebook experience - hardcopy supply ok - more transparency on donations to bookshops
I ordered a hardcopy book - which was OK; happy with the service here - except i would like to know what percentage (or how much in £/p) goes to the local bookshop, and i can't find that info on your...

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Richard
Hive
8 years ago
Hi Marcus,

Thanks for your feedback. We are sorry to hear that you have had difficulty with your eBook order. The  process may be less straightforward due to eBooks being DRM wrapped by the publishers, requiring Adobe Digital Editions to be installed in order to download. Our eBooks are in ePub format with DRM applied so aren’t in an open format making them compatible with Kindle for example.   

However, as we want you to be completely satisfied with all purchases made with us and you weren’t satisfied with the download experience, we’ve refunded the full cost of the eBook ordered, the refund has been issued via PayPal and should be with you shortly. We understand DRM wrapping makes the download of eBooks more complicated but we are unable to simplify the process due to these restrictions.

In regards to the percentage that all our bookshops receive it is a minimum of 8% but usually averages between 10-15%.  I hope this answers your query and apologies that the eBook process is not any simpler but it is something we are looking to try and improve. Thank you for shopping with us and hope you will do so again.

Kind regards

Richard.
Αξιόπιστος πελάτης
8 years ago
Many thanks for your prompt and generous response. I can quite understand the diffuculties you are under regarding publishers imposing DRM. Thanks also for the info on percentages to local bookshops - that's a good margin I feel. I do very much like your business ethos and I'll continue to buy books from you.
0
Κοινοποίηση
Πληροφορίες για την εταιρεία Hive
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
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1 Whittle Drive, Eastbourne, East Sussex, BN23 6QH, United Kingdom
Award

Feefo Trusted Service Awards

Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Πληροφορίες για την εταιρεία Hive
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.