Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Blacks Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για https://www.feefo.com/reviews/blacks | Feefo

Εμφάνιση όλων των 35,560 κριτικών

Αξιόπιστος πελάτης

6 years ago

Never received item. Got lost. Extremely appalling customer service

Respond to emails, actually read the customers complaint. Help customers

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your recent shopping experience with us! Looking into your account I can see that this has now been resolved for you. Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Ημερομηνία αγοράς: 22/04/2020

Αξιόπιστος πελάτης

6 years ago

Product not arrived. Can't get a response from customer service.

Haven't received product and still waiting for customer service to get back to me. This has been over a month now. Can someone please get in touch!!!

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear this! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve. We really hope to see you again soon as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 07/04/2020

Irene Hadley

6 years ago

Τι είπε ο Irene Hadley για Blacks:

Excellent

The service was excellent. Could have been a wee bit quicker but not by much.

Κριτικές προϊόντων

Ημερομηνία αγοράς: 20/04/2020

Andrew Mccaughey

Merseyside

6 years ago

Τι είπε ο Andrew Mccaughey για Blacks:

An easy and efficient system goods arrived in good time

Ημερομηνία αγοράς: 20/04/2020

David Proud

6 years ago

Τι είπε ο David Proud για Blacks:

Poor. The produce (euro hike poles) failed on the second walk. The rubber end fell off. Less than a week old

Mollie

Blacks

5 years ago

Hello David, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback as ultimately it helps us to improve. I can see looking into your account that you have been in touch with our customer care team regarding this. We really hope this experience has not put you off from shopping with us in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 22/04/2020

Mohammed Hasan

6 years ago

Τι είπε ο Mohammed Hasan για Blacks:

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Ημερομηνία αγοράς: 06/03/2020

Paul Thompson

6 years ago

Τι είπε ο Paul Thompson για Blacks:

Difficult and expensive order and returns process

Found it difficult to order via their website, delivery time wasn’t great and the returns process is poor. This coupled with delivery and returns charges make it expensive if the item ordered isn’t...

Διαβάστε περισσότερα

Mollie

Blacks

5 years ago

Hello Paul, Thank you for your review. I am sorry to hear that you are unhappy with your recent shopping experience with us! I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 21/04/2020

Αξιόπιστος πελάτης

6 years ago

Ok but no communication

First order arrived on time and was great. However I have since ordered a bike and it hasnt arrived a planned. Blacks say dispatched however Hermes say not received by blacks. No communication from...

Διαβάστε περισσότερα

Mollie

Blacks

5 years ago

Hello,Thank you for your review.I am sorry to hear this!I would like to thank you for your feedback as ultimately it helps us to improve.Should you require further assistance please do not hesitate to email us on: customercare@blacks.co.ukquoting reference: #11481948 in the subject.Many thanks.Mollie,Blacks Online Review Team

Ημερομηνία αγοράς: 15/04/2020

Αξιόπιστος πελάτης

6 years ago

Order stuck in the system

The product still hasn’t arrived over a week after Blacks said it had been dispatched. I emailed the customer service department on Sunday (now Tuesday) and I still haven’t heard anything

Jack

Blacks

6 years ago

Hello, Thanks for the review. I am sorry to hear about the delay with your order. I can see this has been resolved by our Customer Care team. I have sent you a further email however, please can you take the time to read this. It would be appreciated. Please be assured that your feedback is appreciated though as it ultimately helps us to improve. Kind Regards, Jack, Blacks Online Review Team.

Αξιόπιστος πελάτης

6 years ago

Thank you. It transpired that the courier had lost the order after Blacks had dispatched it but before they (the courier) had put it on the tracking system. Blacks resolved this efficiently, although this was understandably slower due to the COVID situation. Thank you for your help and assistance.

Κριτικές προϊόντων

Ημερομηνία αγοράς: 12/04/2020

Αξιόπιστος πελάτης

6 years ago

Great shoes at a fair price

My order went through smoothly with delivery within specified time, thank you

Κριτικές προϊόντων

Ημερομηνία αγοράς: 14/04/2020

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

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Blacks Κριτικές

Eurohike Eh Walking As PoleΠερισσότερες κριτικές για αυτό το προϊόν (10)Δείτε τον ιστότοπο του προϊόντοςI have used them twice and the Ferrell has dropped off one of them. I’m not happy

Sealskinz Ss Outdoor Glove BlackΠερισσότερες κριτικές για αυτό το προϊόν (2)Δείτε τον ιστότοπο του προϊόντοςI haven’t got particularly big hand but ordered size L and they were way too small.

Berghaus Brg Pwrstrech Gl BlkΠερισσότερες κριτικές για αυτό το προϊόν (13)Δείτε τον ιστότοπο του προϊόντοςGreat fit and good quality, wouldn’t hesitate to recommend.

Montane Trailblazer 30Περισσότερες κριτικές για αυτό το προϊόν (1)Δείτε τον ιστότοπο του προϊόντοςWell made and a great price.

Merrell Mrl M Moab 2 Gtx Olv GumΠερισσότερες κριτικές για αυτό το προϊόν (8)Δείτε τον ιστότοπο του προϊόντοςThese are good shoes: Gortex the key to dry feet all year round!

Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;