Inspiring and empowering customers to read, learn, create and play
Service
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Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Great value
A really good range of products at very good prices. I went onto to the site to order items for college, did that and bought Xmas craft items too including fake snow and cinnamon sticks! All products...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Books galore
The service I received was very good. Would recommend The Works, Ashton-under- Lyne, Tameside to family and friends.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Will lose your order and only refund you if you chase
Terrible customer service - heard nothing about my order for weeks and weeks - if i hadnt chased it myself I doubt id ever have heard anything from them and never got my money. Turns out they...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund, unfortunately due the relocation of our warehouse we were unable to resend your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Good overall service
Delivery coukd have been quicker
Didn't appreciate receiving over 50 emails advising an item was out of stock hhb
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Purchasing from the Works
Great value, fast delivery
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AL
Anne Lankshear
Von Feefo verifiziert
GBR
10 months ago
Das sagte Anne Lankshear über The Works:
Good experience
Three books ordered at a good price, swiftly delivered with no hassle and in new condition. Will enjoy reading.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Great books
Excellent variety of books and offers
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Poor quality
Some items poor quality and fell apart with test use . was only a few pound so not worth my time and effort to rectify . I feel like a child could have choked on the pieces
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that you were disappointed with the quality of your items.
We can confirm that any items can be returned to any one of our stores.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Don't bother
It took 3 weeks to get my order, I contacted them twice and was just told to wait. One item was missing and the box was damaged when it finally arrived. Wish I'd never bothered.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to the warehouse relocating.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing item from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.