Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
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1
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75
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1,284
Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Slow coach
Slow, incomplete and refund had to be chased due to the fact it was incorrect, received £1.50 when it was more than that.
Still waiting for communication.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has issued a refund of £11.50 for the missing items from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Value for money and choice
Was kept informed re possible delivery time etc. Delivery appears to take longer at the moment but within stated info given.
0
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AA
Amber Ardern
Von Feefo verifiziert
10 months ago
0
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TC
TRACIE CHAPPELL
Von Feefo verifiziert
GBR
10 months ago
Das sagte TRACIE CHAPPELL über The Works:
Terrible experience never buy from them
Absolutely terrible took them about a week to process my order, then one item wasn’t available. It took 11 days to get to the shop, then another 2 days to send an email to let me know. When I get to...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Quick delivery top product highly recommended..
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Staff we very welcoming, service was fast.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Not the best
Very lengthy delivery time with sketchy updates and when the order arrived it was jncomplete. Raised a support case which although a refund was processed it still took too long for updates.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing due the relocation of our warehouse.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Useless
I had to get in contact after several.weeks as my order was still.not dispatched. To be told on the phone 'oh looks like we will have to cancel the order as it's not moved'. Great. Really helpful....
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you, unfortunately due to the relocation of our warehouse this caused an issue with some of the orders on our system.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Do not recommend online shop
Was waiting over a month for a delivery for them to just tell me constantly it’s delayed. I made them investigate it and turns out it was damaged in transit over a month ago and they didn’t think to...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Teilen
MF
Megan France
Von Feefo verifiziert
GBR
10 months ago
Das sagte Megan France über The Works:
Love!!
Love the works, always helpful and have amazing books with sprayed edges
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.