Wie werden Feefo-Bewertungen gesammelt?

Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.

Wer kann eine Feefo-Bewertung abgeben?

Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.

Wie überprüfen wir Bewertungen?

Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.

Wie gehen wir mit gefälschten Bewertungen um?

Feefo verhindert gefälschte Bewertungen, da wir nur verifizierte Käufer einladen, eine Bewertung abzugeben.

The Works Bewertungen | Kundenservice-Bewertungen für {{merchantUrl}} | Feefo

SW

Sandra Wilkerson

Von Feefo verifiziert

GBR

8 months ago

Das sagte Sandra Wilkerson über The Works:

Lovely set of books

Good service online, better than the shop

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

8 months ago

Worst experience ever

Worst experience of buying online ever it took 3 mad half weeks to arrive with no message to say it’s coming this late and no updates when I log in , could have gone to china and bought something and...

Mehr Info

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

0

AC

Ann Cox

Von Feefo verifiziert

GBR

8 months ago

Das sagte Ann Cox über The Works:

Disappointed customer

Orders are placed, ten days go by, part order or whole order is cancelled by The Works. You then get a refund for part of the order and the other part doesn’t turn up either. I have had to chase them...

Mehr Info

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

8 months ago

Chaos in warehouse

Diary was good quality, but order placed 6 November and finally delivered 1 December. Not good enough. Warehouse move quoted for delay but obviously v badly organised. Also I ordered an A4...

Mehr Info

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

8 months ago

Shop was opened a couple of minutes early for me as I stood in the rain. Very good customer service - help given to find what I was looking for.

0

SM

susan Martin

Von Feefo verifiziert

GBR

8 months ago

Das sagte susan Martin über The Works:

Very bad service

Did not receive order after 4 weeks. Kept chasing it but was told they could not guarentee delivery

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

ED

Emma Doody

Von Feefo verifiziert

GBR

8 months ago

Das sagte Emma Doody über The Works:

Really pleased with purchase

Easy to place order. Absolutely over the moon with my books. Quick delivery Love getting my books from the works. Its my go to place for Spayed edges.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

8 months ago

0

CT

Caitlin Hardisty-Taylor

Von Feefo verifiziert

8 months ago

Das sagte Caitlin Hardisty-Taylor über The Works:

2 and a half weeks wait

Unfortunately I had hadn’t heard about my order for 2 and a half weeks after the confirmation email. When I tried to track it, it just kept saying ‘Order Placed’. Because of this I had to email,...

Mehr Info

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

8 months ago

Recommend The Works

The works were really helpful and let me know when my order was ready to ship and pick up.

0