Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Customer response
Having to wait four weeks for a delivery, using evri which have returned my delivery to the works as it was damaged. Through email contact it hasn't been quick response for some and no response....
Mehr Info
0
Teilen
WO
Winifred Orr
Von Feefo verifiziert
8 months ago
Das sagte Winifred Orr über The Works:
Happy customer
Always happy with the service and delivery of the works
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Poor Service
Long delay before delivery - customer service not particularly helpful.
Plus some items not available ( after confirmation of order).
Package open when delivered - no delivery note.
Second time this...
Mehr Info
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Good service
Took a little while to come but came in a secure parcel and was fun item which my daughter loved.
0
Teilen
BL
Beatrice Lewis
Von Feefo verifiziert
GBR
8 months ago
Das sagte Beatrice Lewis über The Works:
Long wait
Terrible. Took almost a month to come. No correspondence as to why it hadn’t arrived. Only reason I ordered on line was because items were not in shop. Checked with shop and almost 3wks since...
Mehr Info
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
ND
Natasha Dempsey
Von Feefo verifiziert
8 months ago
Das sagte Natasha Dempsey über The Works:
Terrible communication regarding an order placed online
Boxes beat up and torn when items did finally arrive.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a partial refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
A disappointing service.
It took over 3 weeks for order to arrive. The slowness of delivery resulted in not all items being available. Very disappointing.
Why would a business move warehouses so close to Christmas??
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
JW
Joanne Wright
Von Feefo verifiziert
8 months ago
Das sagte Joanne Wright über The Works:
Avoid
Dreadful service. Ordered products at the beginning of November. I had to chase where the items were after 15 working days. The package eventually turned up after I persisted but with an item...
Mehr Info
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing puzzle from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Easy to organise and efficient
0
Teilen
HE
Hilary Ellery
Von Feefo verifiziert
GBR
8 months ago
Das sagte Hilary Ellery über The Works:
Unfortunately books never arrived and packaged was apparently was damaged beyond repair, no offer of replacement but did get a refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund as we were unable to resend on this occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.