Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
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1
556
100
75
105
448
1,284
Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Everything all the headbands came with the balls all off and one was broken
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Please contact our customer service team on 0121 313 6050 or email customer service on enquiries@theworks.co.uk.
Alternatively any damaged items can be returned to any one of our stores.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Terrible
Still waiting for my order over a month later , contact customer service and still no update
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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MA
Mark
Von Feefo verifiziert
8 months ago
Das sagte Mark über The Works:
Terrible
Failed to deliver package after over a month. 35 mins on phone to cancel the order.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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GG
Glenda Gibson
Von Feefo verifiziert
8 months ago
0
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KE
Kelly
Von Feefo verifiziert
8 months ago
Das sagte Kelly über The Works:
Long delivery time
My order took a long time to be dispatched, I repeatedly had to chase it up just to be told to be patient that there are delays. Took 3 weeks to receive it. After my last time of chasing it, it was...
Mehr Info
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Good quick service at good prices.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
10/10 service from the works
Love the stock, love the vibes, keep it going the works, your staff in Nottingham are always knowledgeable and friendly
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SC
Sarah C
Von Feefo verifiziert
GBR
8 months ago
Das sagte Sarah C über The Works:
Poor service
Parcel took so long to arrive & then was very damaged by the courier service used & thrown over the gate in the rain, resulting in extremely ripped & wet box & damaged goods
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Please email any images of the damaged items to enquiries@theworks.co.uk, alternatively please return any damaged items to any one of our stores.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Excellent service thankyou. Good products will be buying again.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Think twice
I paid for 2 and only received one very disappointing 😞 the one I received is lovely but costly
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.