Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
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1,284
Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
AC
Ann Charles
Von Feefo verifiziert
GBR
10 months ago
Das sagte Ann Charles über The Works:
Poor service
Very poor and took over a week for a refund shall not order on line again
Ordered a £30 of things and delivery was suggested about 5 days.
A week later I emailed as a previous Order was lost and...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Everything I have ordered from The Works has arrived promptly and has been in excellent condition 👌
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Rubbish
Never order stuff online from then as it always comes damaged. I've had to put in complaints about all the orders I have received containing jigsaw puzzles as at least one of them always arrives...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Got lost in transit by the looks of it
Had to chance my goods up
.sent emails no reply. Ended up ringing up and getting refunded
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Alison Durham
Von Feefo verifiziert
GBR
10 months ago
Das sagte Alison Durham über The Works:
Quick delivery exellent value.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Not the best
Part of my order was cancelled, the order took a long time to come & didn’t come in a sip packaging like they do in the shop
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that part of your order was cancelled due to stock issues,
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Very dissapointed.
Wrong order delivered. Items described wrongly on website. Refunded me as not able to supply christmas wreath cross stitch sets and yet keep sending emails advertising it. Even asked me to review it...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that the incorrect items were delivered to you.
Our records show that our customer service team have resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Very efficient service
Very quick delivery and service.Cannot fault.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Terrible
I accidentally put my old address down, but as they hadn’t send it yet I thought great I can cancel that. They said I would get a refund… They didn’t cancel or refund me and sent the package a week...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Unfortunately as the order has been processed the address could not be amended.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Good but delivery is tricky
I love the Works, buy huge amounts of arts and crafts stuff from them. The staff in our local shop are particularly amazing (Haywards Heath)
But… recent experiences with ordering online and delivery...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.