While booking through Expedia I received no info of the bus reservation. At the airport it was quite a hastle to find where the busses are (at Las Palmas airport there was no Shuttle direct booth)...
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Customer Services
Shuttle Direct United Kingdom
8 months ago
Thank you for sharing your feedback regarding your recent transfer experience. We sincerely apologize for the inconvenience and confusion you encountered at Las Palmas Airport and during your shuttle transfer. We truly regret that your experience did not meet your expectations.
We would like to clarify a few points regarding your booking:When we received your booking through the third-party company, a travel voucher with detailed instructions was sent to you. This voucher included the booking confirmation and pickup details for your shuttle transfer. A shared shuttle transfer was booked for your journey. The duration of shared transfers can vary depending on the number of passengers and their drop-off locations, which is why it is not possible to guarantee a specific travel time. While we strive to provide clear information, it is important to note that drivers in Spain are not required to speak English. We apologize if this caused any difficulty during your transfer.
We appreciate your positive comments about the cleanliness of the buses, seatbelts, and the professionalism of the drivers. Your feedback about the organization and timing is valuable and will be shared with our service provider to help improve future experiences.
Once again, we apologize for the inconvenience and appreciate your understanding.
Punctual great bus great driver smooth journey excellent will be using again soon
Kaufdatum: 25/01/2026
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
On time. Driver excellent.
Kaufdatum: 19/01/2026
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SK
Sascha Kasimir
Von Feefo verifiziert
8 months ago
Das sagte Sascha Kasimir über Shuttle Direct United Kingdom:
All good. Thank you for all
Kaufdatum: 20/01/2026
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JP
Jean Phillips
Von Feefo verifiziert
ESP
9 months ago
Das sagte Jean Phillips über Shuttle Direct United Kingdom:
Arrived early for pick up to take us to take us to the airport at 7am very nice comfortable mini bus
When we arrived back in Spain driver was waiting in arrival again in very comfortable mini bus
Found driver easily in arrival hall, friendly and helpful driver and dropped off directly outside our accommodation. Return journey went just as well, driver arrived at arranged time
Kaufdatum: 03/01/2026
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
9 months ago
It s works very good,very fast and good service,
Kaufdatum: 04/01/2026
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
9 months ago
Excellent service, waiting at the airport and very punctual on return.
Kaufdatum: 03/01/2026
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KM
Karin Musci
Von Feefo verifiziert
DEU
9 months ago
Das sagte Karin Musci über Shuttle Direct United Kingdom:
The Shuttle at 21.12. was wunderfull, perfekt car, nice driver
The Shuttle at 28.12. was terrible, a stinking car/petrol and a driver which was trying to get more money from us!!!
Customer Services
Shuttle Direct United Kingdom
9 months ago
Thank you very much for taking the time to share your feedback with us.
We are pleased to hear that you had a wonderful experience with the shuttle service on 21.12., and we truly appreciate your kind words regarding the car and the driver on that day.
At the same time, we are very sorry to learn about your experience on 28.12. Please accept our sincere apologies for the condition of the vehicle and, more importantly, for the driver’s behavior. This is certainly not the level of service we aim to provide, and we understand how unpleasant and frustrating this situation must have been for you.
Please be assured that we take your feedback very seriously. We will investigate this matter with our service supplier and address it with the driver to ensure such an incident does not happen again.
Thank you for bringing this to our attention. We truly value your feedback, as it helps us improve our service. We hope to have the opportunity to welcome you again and provide you with the high-quality experience you deserve.
Excellent. In every way. Easy to book and instant confirmation. Text confirmation of the taxi on the day which was waiting and met in arrivals. Return was similarly efficient with the return taxi...
Unsere unabhängige Auszeichnung würdigt die besten Marken im Kundenservice. Die Gewinner werden auf der Grundlage der von ihren Kunden erhaltenen Bewertungen ermittelt.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
