Online support team very helpful in trying to sort out the issues which the packing team were creating. Refunded my money in end after 3 attempts.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Lauretta,
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience caused by receiving your stamps in this condition.
Here at The Post Office Shop, we do strive to deliver the highest level of Customer Service and provide you with a positive ordering experience and given the condition in which your stamps were received; unfortunately we did not do so.
However, in light of your comments we have passed your feedback on to our collectibles team who have now arranged for stamps to be delivered in Do Not Bend envelopes to prevent them being creased in transit going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Pålidelig kunde
12 years ago
No further comment
Produktanmeldelser
Pålidelig kunde
12 years ago
The poor service came from the packing team. The first sheet just came in a padded envelope having also been folded in half. The second one which I refused to accept from the delivery as it had been packed again folded in half. The final sheet had been stuffed into the envelope by the team creasing it up!
5 out of my 7 items ordered arrived within a few days. When I phoned I was told the other 2 were on another van. 1 arrived 2 days later but it took another phone call before the other arrived a week...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Rosemary,
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience caused by receiving your boxes late.
Here at the Post Office Shop, we do aim to provide you with the best order experience possible and I appreciate that in this instance we may not have done so due to the problems with your delivery.
In light of your comments, I have forwarded your feedback onto our delivery service and requested that where possible they keep all parcels from one delivery together.
Kind Regards,
Sally
Post Office Shop Customer Care Team
The international mailing time are quite long, it took almost three weeks to reach the destination. I also got one small parcel missing. I posted it two months ago and the receiver still didn't got...
Although the stamps & envelopes came quickly there was no name on the package and since we were out it was diverted to the local post office who initially were not happy passing over a package to a...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon John,
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience that may have been caused by the difficulty with your delivery.
Here at the Post Office Shop, we strive to deliver the best Customer Experience possible and I must apologise that we have not done so in this instance.
I have passed your feedback onto our IT support team to investigate how the delivery addresses and names input on our order are displayed on our parcels and see if any improvements can be made going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I ordered stamps and paid £2.99 for next day delivery and but they didn't arrived. I phoned only to be told they couriers were busy, Whyowhy, do you show a next day delivery on the web site when at...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Ian,
Thankyou for your feedback. Firstly, please accept my apologies over any inconvenience the delay in receiving your items may have caused.
Here at the Post Office Shop, we aim to deliver a high quality Customer Experience and I'm afraid in this instance we did not do so. In light of your comments, I have passed them on to our warehouse team to see if there is a way we can be more proactively notified of any delivery delays going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
I haven't received it! There is some irony in the fact that the only parcel I did not receive over the Christmas period was from the Post Office!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Dez,
Thankyou for your feedback. Please accept my apologies over any inconvenience not receiving your order may have caused.
Upon investigation, it appears that your order was returned to ourselves as a result of failed delivery attempts. In light of this, we have requested that your order value is refunded as you never received your items.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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