Service from Steven was excellent and very prompt only problem is that we have received some one else's booking details which is concerning over confidentiality
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Further to our telephone conversation this morning, thank you for your comments about our Travel consultant Steven and we will be sure to pass your kind comments over to him.
As mentioned during our call, with regards to you receiving an email in error, we apologise again for this extremely rare event and will take measures to ensure this does not happen again.
Thank you for your understanding on this matter during our conversation this morning and as mentioned, you have my direct dial if you have any questions or need any assistance with your booking.
We hope you are looking forward to your In Pursuit of Pandas tour next year and it promises to be a fascinating trip.
Kind regards,
Junior.
Arti was through in her customer service although getting through on a telephone line was not always that easy. The line was often busy however you could always leave a message. Perhaps Arti could do...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your comments about the service we have provided you so far.
This time of the year can become extremely busy as this is the most popular time for our Customers to visit China. We are working hard to ensure staff are always available for calls to satisfy your queries as quickly as possible, but appreciate lines can get busy at times.
We will also try to get back to you as quickly as possible upon leaving a message.
Arti is one of our most experienced travel consultants and will be pleased to hear your kind comments about the service she has provided you with.
We look forward to welcoming you on board your tour and we are sure you will be looking forward to your trip even more so.
Kind regards,
Junior.
Our initial booking arrangements with Wendu Wu went very smoothly. Subsequently there was a problem with our arrangements and they had to contact us. Unfortunately we were away for 8 days but they...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your review and for your understanding regarding the date change to your tour.
This is a rare occurrence but is sometime needed to ensure the best experiences and smooth running of arrangements while on tour.
We look forward to welcoming you on your Grand Tour of China which promises to be an experience of a lifetime!
Please let us know how your trip goes upon your return, we'll love to hear your experiences.
Kind regards,
Junior.
The service from Wendy Wu Tours was excellent and in particular our National Guide Steven was excellent and went out of his way to make everybody welcome and part of the family.
I was impressed with the comprehensive and informative brochure. It included details of places visited on the different tours, average weather conditions etc.
On the telephone, your advisor, F....
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your review of your booking experience so far. Wendy Wu Tours pride ourselves on our high standards and Customer satisfaction and we are delighted that your received a service in-line with our values.
We will be sure to pass your kind comments onto Flora who will be pleased to hear you were happy with her service.
We look forward to welcoming you on your Cities of the Orient tour which promises to be a fantastic experience.
Kind regards,
Junior.
When calling direct, spoke to Liz from New Zealand who was very knowledgeable and efficient and very friendly regarding my enquiry. On arriving back from holiday 10th July all of the information...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your review of the service you have received from Wendy WU. We will be sure to pass your praise onto Liz- who will be delighted to hear kind comments about the service she has provided you.
We hope you are looking forward to your Wonders of China tour next year and would love to hear your feedback upon your return.
Kind regards,
Junior.
We spoke to Stephen Jordan about the differences between the Sprit of the Yangste and the Grand Yangste tours. He was very helpful and helped to make our minds up without us feeling pressured at...
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.