Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

The Works Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Pålidelig kunde

Bekræftet af Feefo

8 months ago

good

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Not delivered

Did not receive goods presumably parcel lost. It was for my granddaughter’s birthday and didn’t arrive so had to rush out and get something else. Not sure yet if refunded. I had ordered four weeks...

Læs flere

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Very disappointing service

Having ordered 2 Advent book calendars and 2 kits I did expect to receive them in t in plenty of time before the beginning of December to give to my grandchildren. The Advent book calendars arrived...

Læs flere

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that we could not fulfil all of our order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Over a month of waiting and still haven’t received my order

My order which I placed over a month ago still hasn’t arrived. You can’t get through to customer services, I was 55 in the queue. And so far I’ve had no response from my email. So the service I’ve...

Læs flere

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Poor service!!

Ordered the product on Nov 16th & was told allow 15 working days for delivery!! 15 working days elapsed with no update so my wife rang up to find out what was going on!! It was chased up by the...

Læs flere

Donna Smith

The Works

8 months ago

Good afternoon. Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse. to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

very poor

i ordered waited 3 wks and cancelled as said it was gonna be another wk when i ordered it said 1 wk, why oh why move warehouses before xmas i did get a refund but i need my items

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that there was a delay with the despatch of your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

It Works for me

Great products, good delivery times can’t fault The Works

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Books Ordered online.

Was a little disappointed with the order process this year ...a limited range of books available in the 3 for £7 offer this year. ? Compared to previous years .....the order placed to delivery time...

Læs flere

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Bad choice of delivery company

Two times I have tried to order products from the works and both times I was unable to have my order due to the works choice of using evri as a delivery company. It is because of this delivery...

Læs flere

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

0

Still waiting for my parcel 6 weeks!!

Donna Smith

The Works

8 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this is being returned undelivered, a full refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0