Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af The Insurance Emporium

Viser alle 6,930 anmeldelser

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Buying Pet Insurance

The system for buying insurance for my pet was easy with clear instructions. It was also a very good price.

Jordan

The Insurance Emporium

7 years ago

Good afternoon,

Thank you for the 5 star review and great feedback. We're looking forward to being on this journey with you!

The Insurance Emporium

Pålidelig kunde

7 years ago

Bought online, then had to confirm with call centre staff payment details. All swiftly & easily dealt with

Jordan

The Insurance Emporium

7 years ago

Thank you for the excellent review!

We always aim to make any point of contact a seamless one. Thank you for choosing us!

The Insurance Emporium

Pålidelig kunde

7 years ago

Quick and easy

Quick and easy.

Jordan

The Insurance Emporium

7 years ago

Thank you for taking the time to share your experience. We're glad everything went well!

The Insurance Emporium

Pålidelig kunde

7 years ago

I had to call twice to receive the insurance documents as they weren’t coming through on email. I was advised they had been posted too but these never received any in the post. Still can’t access...

Læs flere

Jordan

The Insurance Emporium

7 years ago

Good morning, thank you for your feedback and review, we're really sorry to read this.

We can see that we have sent the documents and portal registration by email several times, we'll investigate to see why they aren't been received. In the meantime we've printed the documents and posted them first class.

We trust this resolves your concerns.

The Insurance Emporium

Pålidelig kunde

7 years ago

Yes

Jordan

The Insurance Emporium

7 years ago

Thank you! We always aim to make the process as user friendly as possible!

The Insurance Emporium

Pålidelig kunde

7 years ago

Good products but issues not resolved

Their online application portal crashed several and this created up 4 insurance policies instead of 2. This then took me 1 phone call, 2 messages and an email to get fixed. Even though I have been...

Læs flere

Jordan

The Insurance Emporium

7 years ago

Hello, thank you for your review and feedback. We're sorry to hear of the difficulties using 'My Emporium'.

We've had a look and can see that 4 quotations were taken for your 2 pets. 2 of the policies were started and 2 of them cancelled whilst in the 'quote stage'. Your online portal was showing 2 quotes and 2 active policies. We've removed the quotations from your portal - only the active policies will show.

We trust this resolves your concerns.

The Insurance Emporium

Pålidelig kunde

7 years ago

Thank you for contacting me to confirm this.

Trusted Customer

Stoke on trent

7 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Direct debit issues

I wanted to change my direct debit date to coincide with my payday. First time i rang they said i could not do this and so i got charged for a failed direct debit the second time i rang i got it...

Læs flere

Jordan

The Insurance Emporium

7 years ago

Good morning, thank you for taking the time to leave this review and feedback.

We're sorry that we couldn't facilitate your request on this occasion. The regular collection date on a policy is determined by the start date of the policy. Currently the process does require starting a new policy up with the desired regular collection matching the start date.

We are always looking at improving our customer journey and direct debit amendments are being considered.

Kind regards

The Insurance Emporium

Pålidelig kunde

7 years ago

Quike and easy process :)

Jordan

The Insurance Emporium

7 years ago

We're pleased to see you found our online process fast and simple! Thanks for the excellent review!

The Insurance Emporium

Trusted Customer

Nottingham

7 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Easy to use web page

Jordan

The Insurance Emporium

7 years ago

That's our aim! Thank you for taking the time to leave a 5 star rating!

The insurance Emporium

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Great value insurance

Great service, helpful staff and an easy experience.

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Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

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The Insurance Emporium Anmeldelser

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?