Rob was very patient and helpful
When I asked him to call me back he did. Great!
CX
SPCA Pet Insurance
3 years ago
Hi Mark,
We are always delighted to hear of the friendly service that our customers receive wen speaking with our helpful team members and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 28/02/2023
1
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
Mostly because you had all of the insurance in the package, including illness. So many companies do not offer that for older cats, which is ridiculous.
Easy to compare plans and no exactly what you...
Læs flere
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is great to hear of the value you have found within your policy.
Thank you for sharing your feedback with us, we appreciate your review.
Kind regards,
Scott
Great customer service. Friendly and really cared about getting to know my pet. Everything was explained clearly and throughly
CX
SPCA Pet Insurance
3 years ago
Hi Jessica,
It is lovely to hear that you appreciate our service.
Thank you for letting us know about your thoughts, it is always wonderful to hear about our customer's great feedback.
Kind regards,
Scott
Produktanmeldelser
Købsdato: 24/02/2023
1
Del
LB
Linda Blackmoore
Bekræftet af Feefo
Ashburton
3 years ago
Hvad Linda Blackmoore sagde om SPCA Pet Insurance:
All explaned clearly
CX
SPCA Pet Insurance
3 years ago
Hi Linda,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 25/01/2023
1
Del
JM
Jodi Mackenzie
Bekræftet af Feefo
3 years ago
Hvad Jodi Mackenzie sagde om SPCA Pet Insurance:
Great friendly staff member who helped make the process easier
CX
SPCA Pet Insurance
3 years ago
Hi Jodi,
We are always happy to hear of the service that our pet parents receive when speaking with our friendly team members and that setting up your policy was made easy.
Thank you for taking the time out of your day to share your experience with us, we really appreciate it.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 22/02/2023
1
Del
DB
Danielle Barr
Bekræftet af Feefo
3 years ago
Hvad Danielle Barr sagde om SPCA Pet Insurance:
Really helpful and friendly
Produktanmeldelser
CX
SPCA Pet Insurance
3 years ago
Hi Danielle,
We are pleased to hear of the service that you received and appreciate you taking the time to share your review with us.
Please don't hesitate to reach out if you require any assistance or have any queries in the future.
Kind regards,
Alisa
Købsdato: 22/02/2023
1
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
Great service from Damon. Would throughly recommend
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your recommendation!
We are delighted to hear of the service that you received when speaking with Damon and appreciate you letting us know.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 21/02/2023
1
Del
LG
Luana Body-Gordon
Bekræftet af Feefo
3 years ago
Hvad Luana Body-Gordon sagde om SPCA Pet Insurance:
Great service prompt efficient and effective
CX
SPCA Pet Insurance
3 years ago
Hi Luana,
It is wonderful to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to let us know of your experience.
Kind regards,
Alisa
Was supposed to be 10 minutes but ended up being over 30. I'm not usually easily frustrated, but this was pretty excruciating.
I could have done the same thing in 4 minutes online.
CX
SPCA Pet Insurance
3 years ago
Hi Hamish,
Thank you for taking the time in sharing your review with us, I am sorry to hear about any frustration that may have been caused.
Our team appreciates you bringing this to our attention as this is not the expectation of how we wish for our customers to feel.
We would like the opportunity to look into your feedback in more depth to understand your feedback in greater detail.
Your feedback has been escalated to the relevant team to be reviewed for training purposes.
Please do not hesitate to reach out if you have any queries in the future, we are always willing to help.
Kind regards,
Scott
HM
Hamish Mclellan
3 years ago
Not a criticism of Robin. He was just doing his thing. Somehow there were 2 profiles created. As on was on hold to Robin another call came through. I answered. It was also SPCA, which seemed to auto-terminate Robin's call, thereby starting the whole ****** process again.
CX
SPCA Pet Insurance
3 years ago
Hi Hamish,
Thank you for your reply and for sharing context into your experience. As this is not the standard of service we expect our customers to receive, we appreciate you raising this with us.
Please do not hesitate to reach out if you have any queries in the future, we look forward to hearing from you.
Kind regards,
Scott
Købsdato: 20/02/2023
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
Very easy to use the website - options great. Thanks you
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.