I called in asking for quotes and mentioned that several times to the lady I spoke to and by the end of the call she mentioned that she had signed me up for a policy (something that I didn't even...
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CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for reaching out and we are sorry to hear of your frustrations during your recent interaction with us.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into your experience further.
I have passed this matter on to the relevant team to look into in more depth and provide feedback.
Please don't hesitate to let me know if you would like one of our Senior team members to be in touch with you to discuss your experience further.
Kind regards,
Alisa
Produktanmeldelser
CX
SPCA Pet Insurance
2 years ago
Hi there,
Thank you for reaching out and we are sorry to hear of your frustrations during your recent interaction with us.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to look into your experience further.
I have passed this matter on to the relevant team to look into in more depth and provide feedback.
Please don't hesitate to let me know if you would like one of our Senior team members to be in touch with you to discuss your experience further.
Kind regards,
Alisa
The service was informative and helpful the representative was friendly and nice, great customer service
CX
SPCA Pet Insurance
2 years ago
Hi Lauren,
It is always a delight to hear about the wonderful feedback our customers share regarding their recent experiences. We are constantly taking on feedback to ensure our customers are provided with the best experience possible and are left with a policy that is right for them.
Thank you for sharing your thoughts, we appreciate your review.
Kind regards,
Scott
The website is easy to use. I was expecting a long approval time but it was super quick.
CX
SPCA Pet Insurance
2 years ago
Hi there,
We are glad to hear about the ease you have found while using our website, I know our team works hard to ensure our customers' experience are met with ease so it's lovely to understand your satisfaction.
Thank you for sharing your review with us, we really appreciate it.
Kind regards,
Scott
Produktanmeldelser
Købsdato: 20/11/2023
0
Del
GR
Graeme Riach
Bekræftet af Feefo
Christchurch
2 years ago
Hvad Graeme Riach sagde om SPCA Pet Insurance:
Helpful, thorough and friendly.
CX
SPCA Pet Insurance
2 years ago
Hi Graeme,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Produktanmeldelser
CX
SPCA Pet Insurance
2 years ago
Hi Graeme,
Thank you for taking the time to share your review with.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Team member was awesome . Rang shortly after I got my online quote and ended up swaying me to sign up! Without being pushy.
Produktanmeldelser
Købsdato: 14/11/2023
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
Excellent customer service and very informative but not pushy.
Nina was fantastic
CX
SPCA Pet Insurance
2 years ago
Hi there,
It's wonderful to hear that you had a great experience speaking with our team member and that you feel well-informed about your coverage.
Thank you so much for taking the time to share your review with us. We truly appreciate it!
Kind regards,
Alisa
Great customer service, I was well informed of the products available and felt the process was easy.
CX
SPCA Pet Insurance
2 years ago
Hi there,
It's great to hear that you had a positive experience with our team member and that you feel well-informed about your cover.
Thank you for taking the time to share your review with us, we really appreciate it!
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 08/11/2023
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 years ago
They did their job perfectly .
Really helpful staff even after i screwed up.
CX
SPCA Pet Insurance
2 years ago
Hi there,
It is a pleasure to hear that you have enjoyed our service and that your query has been sorted.
Thank you for taking the time in sharing your feedback, we appreciate your review.
Kind regards,
Scott
Easy to understand and information provided was helpful and clear
CX
SPCA Pet Insurance
2 years ago
Hi Vicky,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 06/11/2023
0
Del
PH
Pamela Highet
Bekræftet af Feefo
Auckland
2 years ago
Hvad Pamela Highet sagde om SPCA Pet Insurance:
I adopted my Dog from the SPCA,so of course it made sense to insure my Dog with you.
Was a plus that it was quick service online and done and done
Thankyou
CX
SPCA Pet Insurance
2 years ago
Hi Pamela,
Welcome to SPCA Pet Insurance, it is wonderful to hear about your satisfaction regarding our quick service and that your policy was set up to your liking.
Thank you for sharing your feedback, we really appreciate it.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.