In what was meant to be a 30 minute transfer the transfer ending up taking 5 hours and didn’t get to the hotel until 4am flight landed at 10:30 that night, it might be cheap but don’t USE
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your transfer.
We completely understand how frustrating it must have been to arrive at your hotel so late, especially after a long flight. While shared shuttle services offer a more economical travel option, they can sometimes result in extended travel times due to multiple drop-offs along the route. Unfortunately, in this case, that nature of service led to a significantly longer journey than expected.
We truly regret that this impacted your arrival experience, and we appreciate you bringing it to our attention. Your feedback helps us identify where improvements are needed, and we are currently reviewing this situation to ensure better communication and expectations for future travelers.
Thank you again for your comments, and please don’t hesitate to reach out if you’d like to discuss this further.
Købsdato: 06/05/2025
0
Del
BR
Brian Rough
Bekræftet af Feefo
Venice
1 year ago
Hvad Brian Rough sagde om Shuttle Direct United Kingdom:
No child and baby seats available at arrival service which were ordered and paid.
Return service canceled by Shuttle Direct and I needed to re-order service but paid Euro 15 more for same service...
Læs flere
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent shuttle service.
We take matters such as the unavailability of pre-ordered child and baby seats, the cancellation of your return service, and concerns regarding the driver's condition very seriously. Please rest assured that we are reviewing this internally to prevent such occurrences in the future.
We appreciate your understanding and hope to restore your confidence in our service.
Købsdato: 27/04/2025
0
Del
FG
François Gonzalez
Bekræftet af Feefo
Toulouse
1 year ago
Hvad François Gonzalez sagde om Shuttle Direct United Kingdom:
Op heenweg geen vervoer beschikbaar en dus uiteindelijk taxi moeten nemen maar te laat voor inchecken en op terugreis stonden we met 20 man te wachten en na 2 uur kwamen ze aan met 1 bestelwagen voor...
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Customer Services
Shuttle Direct United Kingdom
1 year ago
Bedankt dat u contact met ons heeft opgenomen en uw feedback met ons heeft gedeeld. Het spijt ons te horen over uw ervaring.
Om u verder te kunnen helpen en deze kwestie grondiger te onderzoeken, vragen wij u vriendelijk om rechtstreeks contact met ons op te nemen via e-mail. Op die manier kunnen wij uw zorg sneller en effectiever behandelen.
We kijken ernaar uit om dit voor u op te lossen.
FH
Familie Hertogh
1 year ago
Feedback graag verwijderen want betrof andere shuttle service
Købsdato: 30/04/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
Airport service on arrival very good.
Drop off a little disappointing as we were dropped away from the hotel with no idea which direction to head.
Pick up on time but took a long time to get to...
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Købsdato: 29/04/2025
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Del
HZ
Helena Johanna Van Zijderveld
Bekræftet af Feefo
Rotterdam
1 year ago
Hvad Helena Johanna Van Zijderveld sagde om Shuttle Direct United Kingdom:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.