Arrived as a group of 6 people, as we came to arrivals a very aggressive man rang to say he had left the airport as our flight was more than an hour late...this was not the case as our flight arrival...
Læs flere
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for your feedback, and please accept our sincere apologies for the experience you and your group encountered upon arrival in Málaga.
We are very sorry to hear that you were left stranded at the airport, especially at such an important time ahead of a wedding. This is far from the standard of service we aim to provide.
Please be assured that we are currently investigating this matter thoroughly to understand exactly what went wrong and to ensure it does not happen again. Your comments are extremely valuable in helping us improve, and we are taking them seriously.
We regret the inconvenience and disappointment caused, and we truly appreciate you bringing this to our attention.
Købsdato: 14/05/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
The driver was very courteous, and the pick-up was on time. We were very pleased with the service we received.
Købsdato: 16/05/2025
0
Del
GY
Gabriele Yarai
Bekræftet af Feefo
Almuñecar
1 year ago
Hvad Gabriele Yarai sagde om Shuttle Direct United Kingdom:
Perfekt
Købsdato: 14/05/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
Good
Købsdato: 12/05/2025
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 year ago
.
Købsdato: 10/05/2025
0
Del
GS
Gavin Smith
Bekræftet af Feefo
York
1 year ago
Hvad Gavin Smith sagde om Shuttle Direct United Kingdom:
Hvad Francis Borg sagde om Shuttle Direct United Kingdom:
It’s didn’t get us to the hotel and in the end we pay for a taxi
Customer Services
Shuttle Direct United Kingdom
1 year ago
We’d like to clarify that a shared shuttle transfer was booked for your journey. This type of service operates with pre-assigned pick-up and drop-off points as determined by the service supplier, which may not always be directly at your hotel. We understand this may have caused inconvenience, especially if you had to arrange and pay for a taxi to reach your final destination.
We sincerely apologize for any confusion or frustration this caused and appreciate you bringing it to our attention.
FB
Francis Borg
1 year ago
Due to the power cut in the airport the shuttle bus could not leave because the car park barrier was not working
In what was meant to be a 30 minute transfer the transfer ending up taking 5 hours and didn’t get to the hotel until 4am flight landed at 10:30 that night, it might be cheap but don’t USE
Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your transfer.
We completely understand how frustrating it must have been to arrive at your hotel so late, especially after a long flight. While shared shuttle services offer a more economical travel option, they can sometimes result in extended travel times due to multiple drop-offs along the route. Unfortunately, in this case, that nature of service led to a significantly longer journey than expected.
We truly regret that this impacted your arrival experience, and we appreciate you bringing it to our attention. Your feedback helps us identify where improvements are needed, and we are currently reviewing this situation to ensure better communication and expectations for future travelers.
Thank you again for your comments, and please don’t hesitate to reach out if you’d like to discuss this further.
Købsdato: 06/05/2025
0
Del
BR
Brian Rough
Bekræftet af Feefo
Venice
1 year ago
Hvad Brian Rough sagde om Shuttle Direct United Kingdom:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
